- Report: #1515371
Complaint Review: Appliance Repair Team - toronto ontario
Reported By:
Disatisfied Customer -
toronto, ontario, Canada
Submitted:
Updated:
-
Author Confirmed
Why?
Appliance Repair Team
toronto, ontario, Canada
Phone:
416-848-7578 Hamilton Are
Web:
https://www.appliancerepairteam.ca
Categories:
Business Rating:
(1)
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Appliance Repair Team Charged me for repairs they did not perform. toronto ontario
I contacted the Appliance Repair Team to repair my Bosch dishwasher in late September, early October 2021. Upon the first visit, the technician said it is probably the drain. I agreed to a drain replacement. He came a few weeks later, (2nd trip) and installed a drain that was not identical to the one he took out.
When it wouldn’t start, he said it was the control board. I committed to a new control board. My thought was that with a new drain and a new control board, I would basically have a new dishwasher. On the next trip out (3rd trip), he brought a control board and he said it was the wrong one. Then he came a 4th time (by this time it was during the Christmas holidays) and again, he brought a control board that didn’t work. He said it was the wrong one again. He said he would send it to their ‘lab’ to try and modify it. After this, I called every week and they told me the part was on order.
This week, January 17th (5 months later), I finally got fed up and sent them a letter, stating that I wanted a full refund. They called me and stated that the control board is not made anymore and my dishwasher is not repairable. They offered me $150 dollars back. Not only am I completely disgusted at their poor business practices, but they are a poor representative of these major manufacturers. In fact, I consider them fraudulent.
I have paid this company $1,076.48 and still have a non-working and apparently (according to them as of January 18th) a non-repairable dishwasher.
