Complaint Review: Apple - Cupertino CA

On March 30, 2022 I went to the high-volume T-mobile store #9102 at 18154 Blanco Rd, San Antonio, Tx 78232, to upgrade my wife’s Galaxy 8 to an iphone 13. I worked with Alejandro P., known to be a great tech employee.  Her phone is Android OS 9 in perfect working order. No known problems.

Alejandro setup both old and new phones on the store’s wifi isolated for upgrade use only. He ran Move to IOS and I was told this was the only solution that Apple offers to customers to move from android to iOS. In past years T-mobile had a mechanical device that moved everything over flawlessly. Over the next hour, five transfer attempts were made. All were failures.

Next a cable was connected between both phones and a successful transfer was made. I took the phone home only to find out that the only thing that transferred over were the contacts. I took the phone back to the store and was informed that if we tried again, the phone would be wiped clean by the move to iOS app. At this point, we were missing 7000 pictures and over 10,000 text messages many from a person who is now deceased.

I took the phone home and moved the photos myself by backing them up from her android to a personal computer, and then moving them through a iTunes transfer to the new iPhone 13. The next day I tried over 20 apps that are in three categories: first from the iOS Apple store, then I tried apps from Google play, and finally I tried desktop apps. In all I spent about 30 hours and no app out there could transfer the texts from android to iOS. 

On 04/05/2022 11am I called Apple Support, and got Ankiea in Canada, in 40 minutes I was offered absolutely no solution whatsoever. At this point I went to Google play and found out that Move to iOS was possibly the worst app on the entire platform. I was then connected to a high-level tech at Apple named Ray in Indiana. My case number Is 101671416268.

I was on the phone for 45 minutes with Ray and he offered no solution except for the destruction of the data on our phone and Try yet a 7th or 8th or 9th or 10th try of using move to iOS. NO VIABLE SOLUTION WAS OFFERED. I used to have respect for Apple as a company, and now I have absolutely zero respect for them. They just don’t care.

On 04-13-22 I called Apple support again and they gave me a high level tech named Jason in FL. He was reading from a script that used the exact same words that the two previous support agents had used. The end result is no migration from android to iOS is plausible. In fact there are over 83,000 negative reviews on Google play for Apple’s horrible software called Move to iOS.

This app is a complete failure. I noticed that there are over 83,000 negative reviews for this app. More than 50% people cannot upgrade using move to IOS. This is a complete Apple Team Failure. Because Apple cares so little about about correctly upgrading from android to IOS, I completely recommend that you keep your android phone.

IF YOU HAVE IMPORTANT DATA ON YOUR ANDROID PHONE, DO NOT MOVE TO APPLE. LOOK AT THE REVIEWS ON GOOGLE PLAY, READ THEM. FAILURE, FAILURE AND MORE FAILURE.