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  • Report:  #293766

Complaint Review: Ameriquest Mortgage Company - Indianapolis Indiana

Reported By:
- Greenfield, Indiana,
Submitted:
Updated:

Ameriquest Mortgage Company
505 City Parkway West, Suite 100, Orange, CA 92868 Indianapolis, Indiana, U.S.A.
Phone:
317-251-2266
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Any ideas would be greatly appreciated.

I am filing a complaint against Ameriquest because they failed to mention that we would have a prepayment penalty if we refinanced our loans at the end of a two year fixed rate before it switches to an ARM. We found that out through another company we were trying to refinance with. To prevent this, Ameriquest suggested that we refinance at this 2 year mark. Now we are having trouble refinancing with 2 mortgage companies so far because of this penalty and because we think our house was over appraised at the time. I researched into the Bush freeze plan and it looks like we won't qualify. Ameriquest has now switched over to Citi Financial and we called them about refinancing and about the rate freeze and they told us if our house was not appraised for a certain value, they couldn't help us. We just got appraised through another company and was appraised lower than what they stated. They tried not to help with the rate freeze and said we would have trouble qualifying for it. I can write a lot more regarding this but here are our options

at this point. Continue to pursue to refinance, try to qualify for the rate freeze which according to the qualifications, we only halfway meet them, try to make ends meet which may eventually end up into foreclosure. Any suggestions would help and would love to tell my whole story to somebody if only I had enough space to write.

Josh m.

Greenfield, Indiana

U.S.A.


4 Updates & Rebuttals

Jamie E.

Indianapolis,
Indiana,
U.S.A.
For Josh

#2UPDATE EX-employee responds

Thu, February 07, 2008

Josh - I am a former loan officer of Ameriquest. I was with the company in 2004. You are correct that your home's value was inflated. Here is a little history on the operations in Indy. The loan officers were hired with absolutely NO mortgage experience. We were sent to training where we were told only what we had to know to get by. We were hired based on our sales skills alone. After training, we sat in large rooms and were REQUIRED to make 150 outbound telephone calls or take 4 applications EVERY SINGLE DAY. When a borrower applied to refinance, they would receive a lower rate if the amount borrowed was significantly lower than the amount appraised. This is the case with any lender. However, at Ameriquest, it was not uncommon to ask the appraiser to find comparable properties that would bring in a higher value. If there was a particularly hard case, we all knew which appraisers would inflate values and which would not. They often used appraisers who were "black listed" with reputable mortgage companies because they were caught inflating values. The Branch Managers were aware of who they were and still utilized their sevices. I know of several loan officers who also committed fraud by falsifying pay stubs and W-2s. There was an enormous amount of turn over and loan officers often disappeared. I didn't last too long. The pressure was too much...not to even mention my consience. It was a terrible experience. It makes me sick to see the posts on this site and to know that I was a part of that. I am pretty confident that my borrowers should be okay. I always tried to do the right thing, but I was a rarity. If I can help anyone with any info, I would be happy to help. Good luck to all.


Joseph

St. Paul,
Minnesota,
U.S.A.
Forget depreciation value

#3Consumer Comment

Sun, January 13, 2008

It's a knowen fact that Ameriquest,amc, and town & country are predator lenders, and over estimate the value of a piece of propery to secure a larger loan, or mortgage. as for your question about refi prior to the two year rule...a mortgage co. can only charge two months interest to close out the rule. I got this information from AMC. Good Luck


Bob

Aliso Viejo,
California,
U.S.A.
Have you ever heard of depreciation?

#4Consumer Suggestion

Sun, December 23, 2007

Josh, As much as I hate Ameriquest and think they committed fradulent things, I am not sure you were ripped off. I don't know if you have turned the t.v. on or read any recent newspapers but the entire country is losing value on property. It is not surprising at all that your house is worth less than it was at the time of your refinance. In terms of the pre-payment penalty, how could you not know there was one on your loan? You have to sign a paper at closing called a "pre-payment rider" which tells you exactly what the pre-payment penalty will be on your loan... not to mention it is in the paperwork approx. 4 other times. Did you read what you signed? I agree with the previous person, do a short sale on the house or stick it out until the pre-payment penalty is over and then refinance. I don't see the ripoff on this one, but I hope it all works out for you.


Grace

Joliet,
Illinois,
U.S.A.
unfortunately,

#5Consumer Suggestion

Sat, December 22, 2007

my suggestion is to sell your house. it sounds like you overpaid for it, and were approved by a finance company for a loan you should never have been approved for. through the past few years, they have been over-loaning, which is resulting in their bankruptcy. your best bet is to try to sell your house and get out from the majority of your debt. some finance companies will help you with a short sell, which will allow you to sell your home for less than you owe at a closer to market value.

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