Complaint Review: Aiseesoft - unknown

asieesoft fonelab. MyCommerce is the payment company they use to rip unsuspecting consumers.

Basically after purchasing their product online and tried to recover deleted data it turns out it didn't recover anything which resulted in my asking for a full refund two hours after the purchase took place and below are the responses I received from them.

clearly indicating that their product has bug and that I should troubleshoot shoot it by download another version of their software, of course I refused to download anything from them as I do not trust them at all they are scam artist.

[email protected]

Tue 2019-05-07 9:25 PM

You; MyCommerce Order Support EN

Hi Bill,

Sorry for the inconvenience.

We have relevant policy, before refund, we have to confirm your problem.

We learned you purchased this software from one of our affiliates. Perhaps the version is a little old. Please download the latest version and try again.

download link: https://www.aiseesoft.com/downloads/mac/mac-fonelab.dmg

If there still same problem, please tell us below info.

How long have you deleted your data? How the data lost?

Would you please tell us whether you have operated your device after the file lost?

Do you mean you can't find any deleted data in the preview window after scan? or only find part of the deleted info?

Please tell us detailed info.

Best Regards

Aiseesoft Studio

https://www.aiseesoft.com/

在 2019/5/7 21:00,写道:

Sent: May 7, 2019 10:08 PM

To: [email protected]

Cc: MyCommerce Order Support EN

Subject: Re: RegNow, Order Number 3GF2MUA-AEDXX2, 1st Refund Request

(KMM74863548V1374L0KM)

Hi,

As i stated in my previous email your product

Did not work for me and i spoke with My CC

Company they further advised me that since

The product was not satisfactory and i requested

Refund within a couple of hours after purchase

You should refund my CC immediately no questions.

If not they will refund it and pursue your

company.

I am not interested in trouble shooting your

Software don't have the time for it.

Secondly if you thought your product was

An older version that doesn't work then

You should bot be selling it in the first place.

Please refund my credit for full amount.

Regards,

Bill

[email protected]

Mon 2019-05-13 3:50 AM

You; MyCommerce Order Support EN



Dear customer

Sorry for the inconvenience and delayed reply

We need to explain that since we use third party payment platform to

perform the purchase and some platform has some limitation for refund.

And Our product adopts 'try-before-buy', so before purchasing customer

should have tried our product.

product is virtual software, once we sent we can't get back the

registration code.

We don't go around in circles, we just need you cooperation to collect

the information to find the solution of problem

but you don't always to answer us, so we can not confirm whether there

is bug with the program itself

Hope you can understand , please tell us all information in the previous

email

Best regards A