- Report: #1524089
Complaint Review: Air Canada - St Laurent Quebec
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Author Confirmed
Why?
Air Canada
7373 Côte-Vertu Ouest (Montée de Liesse) St Laurent, H4S 1Z3 Quebec, Canada
Phone:
1-888-247-2262
Web:
https://www.aircanada.com/ca/en/aco/home.html
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Business Rating:
(1)
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Air Canada Over 10 months to process a travel voucher for a cancelled flight!!!! ABSOLUTELY DISGRACEFUL St Laurent Quebec
Report Attachments
Travel Voucher Case Ref. Acknoledgment
Original Booking Itinerary
I flew into Canada from London, UK on 15th March 2020 to visit my now Wife in Toronto.
Originally I was due to fly back a few weeks later but due to Covid my flights back were cancelled and as such I had the balance transferred to a credit on file which was valid for 2 years.
Following that I was unable to leave the country due the restrictions as the time we were going through the application for our common law spousal visa so I had to remain in Canada until such time that it was completed. And that wasn't until February of 2022. That all being I was not going to be able to use my credit in time as I had no plans to leave country until past the expiry date if the credit. I spoke with customer service again and very kindly had the credit transferred over to a travel voucher so that it would expire and I can use it at any time.
That was on 23rd March 2022, and I have a confirmation email for that,
"Hello,
Please accept this email as confirmation that your request has been received. We recommend that you keep a record of your Case Number should you need to inquire about your request in the future. Note that processing may take up to 10 weeks from submission date depending on the complexity of the booking. To avoid duplication and further delays, please do not re-submit your information.
We thank you in advance for your patience and understanding. Air Canada Your case number is: CAS-4278639-S9Z7L8"
As you can see the turnaround times states 10 weeks - and we are now well over 10 months.
I have tried to speak to both Customer Service and the Travel Voucher Team a number of times but to no su prevail as they both said it was out of their hands and is now with the Customer Relations Team. But you can't get a number to speak with Customer Relations so I am left here still wondering what the hell is going on. The only piece of information I was able to obtain when I last spoke to Customer Service at the end of December was that they were working on requests from Novmeber...... so why on earth has my request not been fulfilled yet?
It's absolutely disgiusting that such a big airline think it's accetable to rip people off like this, especially when I have spent thousands of dollars with the same airline over the last 12 months as I returned to travelling for work. This is now how you treat your customers Air Canada!
I hope that in writing this report someone from Air Canada actually bothers to reach out help me with my enquiry because no one should ever be having to wait this long.
Original Booking Ref. SU7R26
Original Ticket Number. 0142123039996
Case Ref. Number (for Travel Voucher). CAS-4278639-S9Z7L8
Thanks,
Zak
