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  • Report:  #638160

Complaint Review: Affordable Iron Doors - Los Angeles California

Reported By:
GDUNCANLIAR - Sacramento, California, United States of America
Submitted:
Mon, September 06, 2010
Updated:

Affordable Iron Doors
1605 S. Robertson Blvd Los Angeles, 90035 California, United States of America
Phone:
877 423 6677
Web:
http://www.cheapirondoors.com/
Categories:
Building Products
Tell us has your experience with this business or person been good? What's this?

If this helps one person and keeps them from doing business with this fraudulent, dishonest, immoral person it will be worth my time.

My husband and I are building a custom home. We decided to use Affordable Iron Door for our front door based on a great price point and a guarantee for the owner, Gary Duncan, that our door would be delivered within 8 weeks or it was free. We put a 50% deposit down and were anxiously awaiting an update on status for our door. At the 7 week mark not a word from Gary.

We inquired and were told that we had not ordered the door until 2 weeks prior? Hummm...our credit card was charged the day we placed the order giving us proof of order date, 7 weeks prior to the call. At the 10 week mark our home is through frame inspection and now has to be boarded up since Gary has not followed through on his promised delivery.

We had no communication from Gary until another call is placed by my husband. At this point we get another story. Now our door was involved in the floods in China. Completely understandable if he had called us or emailed us or sent a sky writer...but he did not. The bottom line is through the 13+ weeks of dealing with Gary and his company we were never given accurate information.

We have cancelled our order and have now had to go back to our credit card company to try to recoup the initial deposit.



8 Updates & Rebuttals

Affordable Iron Doors

United States of America
Affordable Iron Doors

#2REBUTTAL Owner of company

Thu, March 17, 2011

Testimonials
I just wanted to take a moment to thank you for our wonderful door. We absolutely love it. Your installers did an impeccable job putting it in. I'm so happy with the quality of your product as well as the installation. It was well worth the wait. Our neighbors have already been complimenting the door. I wouldn't hesitate for a second to recommend your company.

Thanx again,
Mark Bachard, Stevenson Ranch, CA
 
"Thanks for the phone call following up on the installation of my door.  You were right the installation
went very smoothly and Hank did a great job.  I refered a couple of people that came over to see the door
when Hank was here and I think he stopped by to get the measurements from one on his way home. 
Hopefully this will bring some additional jobs your way".  Thanks again, 
Kathy  Scibicki- San Clemente, CA
 
 
"The doors look awesome.... when I stand back to look at my house now, I can't believe just how great they look and what this will do for the resale value of my home".
 
Tom Curran - Scottsdale, AZ
 
 
"Your prices are incredible. Why does everyone else charge so much"
 
Mr. & Mrs. Ginther, La Quinta, CA
 
 
"Thank you for everything. I'll be recommending you to the neighborhood, their going to love the doors!"
 
 
Kimberly Tisdale - Inland Empire, CA
 
"My partner and I are very happy with the quality of the door and transom; actually it's just what our project needed".
 
 
Bill McCaan, Hollywood, CA
Alliance Residential Builders - Hollywood Towers
 
“The guys at Affordable Iron Doors are like Johnny-on-the-spot. Every time I needed help, they were there for me.”
“We’ve used many other door companies over the past 15 years. Pound for pound, Affordable has the best quality iron doors on the market".
 
"One Friday at 5 pm, my client was in a panic, so I called Affordable Iron Doors. Not only did they answer their phones, but they  also got a service truck out there the next morning. You can’t beat service like that.”
 
 
Marinel Santana - Grand Entrance Interiors, Los Angeles, CA
 
 
" We had been seeing doors all over town that are half the size for twice the money. Since we could afford to go bigger, it looks much more impressive!"
 
 
Yvette Alonzo, Anaheim, CA
 
 
" Your prices are great and your guys are so knowledgable about the doors".
 
Ed Hackie, Las Vegas, NV
 
 
" I love the door and we get nothing but compliments from the neighbors"
 
 
Mark Stevenson - Fresno, CA 
 
 
 
" Wow, I can't believe how much cheaper you are compared to the company by our house"
 
 
Cristian Arriaza, Downey, CA
 
 
" Our door is installed and it looks gorgeous!"
 
 
Chris Rice - Moreno Valley, CA
 
"Wow, I was surprised. I never thought we could get a new door so quickly."
 
 
Roxanne Cummings - Boise ID
 
"Everything came on time and without any damages or issues. The door looks great and I love it! Thanks again".
 
 
Revonda Willams - Robbinsville, N. C.
 
" This door is nice! It came out just like the one  we saw in a high end designer magazine, but at 40% less money, Thank You".
 
Mr. & Mrs. Carrancho -  Fremont, CA
 
 
" Thank you so much for the great job, we will refer you to all our friends".
 
Martin Lanyan, Arcadia, CA
 
“They know their stuff so well, I saved at least 20 hours of my own time. Not only do they offer iron doors, but also carry a full line of interior and  french doors.  I bought every door I needed for my new home thru Affordable, it was so Easy!"
Jon Rogers - Franklin Township, NJ
 
" We are very impressed with the quality of the doors, and your customer service was even better. Best of luck to you".
 
Allen Degrandmont, Murietta, CA
 
" All our friends just love the doors we bought from you, please send me some of your business cards".
Paula Kadoun, Ladera Ranch, CA
 
" It was a real pleasure to discover that out of state orders are tax exempt, thanks for the tip. I saved $300 buying from you rather then my local dealer"
 
Anthony Panell - Castle Rock , CO
 
" I am so happy we met you guys. My friend is a well know interior designer here in San Diego and she says I got a great deal on my 10' high double doors, not to mention the fact THEY ARE STUNNING".
 
Bertine Kabellis - Escondido, CA
 
" Just wanted to thank you again. The construction at our home had fallen behind schedule, but since your company was able to hand make my door here in Los Angeles, it made the difference between moving in this month or the next".
 
Kathy Mirich, Rancho Palos Verdes, CA
 
 
" We were on a tight budget and didn't think we could afford an iron door, thanks for all your help".
 
Danielle Claude, Wildomar, CA
 
" It was very important for us to be secure but still be able to find a way to buzz in our visitors with out actually going down stairs to open the door, you guys sure know your stuff. thx"
 
Brent Flynn, Palos Verdes Estaes, CA
 
" We are very pleased with our new custom door and balcony railing, it fits our homes style really well and looks fantastic!"
 
Sam LaPorte - Monrovia, CA

Report Attachments

Affordable Iron Doors

United States of America
Another Client Testimonial

#3Consumer Comment

Thu, March 03, 2011

I would like to add my experience with Mr. Duncan. I too was frustrated as I had placed and order of 5 doors with Mr. Duncan. There was a brief time (approx. 2-3 weeks) that I was left incommunicado, however Mr. Duncan came through and AS PROMISED delivered a quality product, be it several weeks later than anticipated. He compensated with a discount on the doors. I am convinced that Mr. Duncan was placed in a horrible situation and has made it through while maintaining his quality standard as well as his dignity. As a builder, I am pleased to continue to do business and place additional orders with Mr. Duncan and his company. S**t happens to everyone, the important thing is how one handles the situation. I am convinced that Mr. Duncan made the best of a potentially devastating situation and came through as promised.


Affordable Iron Doors

United States of America
Client testimonial

#4Consumer Comment

Thu, March 03, 2011

I too bought a door from Affordable Iron Doors and waited a really long time to get it. However, after Gary explained their company had been a victim of theft from a previous manufacturer in China and being that we were referred to him by our builder… we trusted the information in their weekly update report. Once we did finally get the door, Gary gave us a nice discount for the inconvenience + the new product was even nicer than the samples in the showroom! Long story short....I would definitely buy another door or refer a family member to Affordable Iron Doors.


Gary Duncan

United States of America
Posted by Gary Duncan- PLEASE READ

#5REBUTTAL Owner of company

Wed, December 15, 2010

12/14/2010 Hello, My name is Gary Duncan; I am the owner of Affordable Iron Doors in Los Angeles, CA. I accept full responsibility for any negative comment or reviews placed on this or any other website on line. However there are always 2 sides to each story, please allow me to explain the circumstances... We had been doing business with a once reputable company in China named FUJIAN SHENGEN ARTS & CRAFTS CO.,LTD.No.2, Xinguang road, Xinyang industrial park, Haicang district,Xiamen,China TEL: +86 592 8832952 FAX: +86 592 6511881 ZIP: 361022. Contact name: Simon 011-861-3950052561 [email protected] Unfortunately that manufacturer resolved they were tired of dealing with the pressures felt by a more established local dealer that had lost allot of sales to our young company. First the two conspired to destroy the credibility and reputation of Affordable Iron Doors in the most vicious manner imaginable. Next we had been notified by the manufacturer of a massive flood that had demolished their facility sending multiple workers to the hospital which resulted in additional delays leaving some clients to begin questioning the legitimacy of the situation. This however was later proven to be false based on the inability of the manufacturer to provide evidence and later by their own admission. The final blow was the last container of doors we ordered never arrived whatsoever and even worse they had been paid in full! Affordable Iron Doors took immediate action to update each client as well as offer a reasonable discount on every order. Then we focused on correcting this set back with a giant leap forward introducing an entirely new line of heavy duty 12 gauge iron doors made from a distinguished overseas manufacturers that has now custom built each door we sell to pass coastal hurricane tests....making it one of the finest doors available in the world! We sincerely apologize to all of our many clients who were affected by the dishonesty of the previous manufacturer. Affordable Iron Doors can positively assure you this was an isolated incident that has since been resolved and put into the past. A special thank you to those great clients who stood by our side, never forgetting that it's not what happens to us in life, but how we handle it. Thank You, Gary Duncan (877) 423-6677 www.AffordableIronDoors.com


Gary Duncan

United States of America
Posted By Gary Duncan- PLEASE READ!

#6REBUTTAL Owner of company

Wed, December 15, 2010

12/14/2010 Hello, My name is Gary Duncan; I am the owner of Affordable Iron Doors in Los Angeles, CA. I accept full responsibility for any negative comment or reviews placed on this or any other website on line. However there are always 2 sides to each story, please allow me to explain the circumstances... We had been doing business with a once reputable company in China named FUJIAN SHENGEN ARTS & CRAFTS CO.,LTD.No.2, Xinguang road, Xinyang industrial park, Haicang district,Xiamen,China TEL: +86 592 8832952 FAX: +86 592 6511881 ZIP: 361022. Contact name: Simon 011-861-3950052561 [email protected] Unfortunately that manufacturer resolved they were tired of dealing with the pressures felt by a more established local dealer that had lost allot of sales to our young company. First the two conspired to destroy the credibility and reputation of Affordable Iron Doors in the most vicious manner imaginable. Next we had been notified by the manufacturer of a massive flood that had demolished their facility sending multiple workers to the hospital which resulted in additional delays leaving some clients to begin questioning the legitimacy of the situation. This however was later proven to be false based on the inability of the manufacturer to provide evidence and later by their own admission. The final blow was the last container of doors we ordered never arrived whatsoever and even worse they had been paid in full! Affordable Iron Doors took immediate action to update each client as well as offer a reasonable discount on every order. Then we focused on correcting this set back with a giant leap forward introducing an entirely new line of heavy duty 12 gauge iron doors made from a distinguished overseas manufacturers that has now custom built each door we sell to pass coastal hurricane tests....making it one of the finest doors available in the world! We sincerely apologize to all of our many clients who were affected by the dishonesty of the previous manufacturer. Affordable Iron Doors can positively assure you this was an isolated incident that has since been resolved and put into the past. A special thank you to those great clients who stood by our side, never forgetting that it's not what happens to us in life, but how we handle it. Thank You, Gary Duncan (877) 423-6677 www.AffordableIronDoors.com


Freedom

Los Angeles,
California,
United States of America
Another unhappy customer.

#7Consumer Comment

Mon, October 11, 2010

Wow! I wish I read some of the reviews about Affordable Iron Doors before I decided to order a door from them. My experience is very similar to the story above. WARNING!!! DO NOT DEAL WITH THIS OFFICE. HE WILL STEAL YOUR MONEY JUST LIKE HE DID TO ME. Gary Duncan pretends to be a big company and a manufacturer, but he is not. He is just a pure scam artist. I had my heart set on a door I saw on their website so, naively, I agreed to wait eight weeks for the door. It has now been over eleven weeks and we still do not have a door! I paid a 50% deposit and now he does not want to return it. He belongs in jail. Gary Duncan is a liar and I would advise anyone considering doing business with him to go somewhere else.


GDUNCANLIAR

Sacramento,
California,
United States of America
LIES!!

#8Author of original report

Wed, September 08, 2010

Wow! MORE LIES!!! We have cancelled our order and absolutely are NOT doing business with this man.


Affordable Iron Doors

United States of America
Please Read!

#9REBUTTAL Individual responds

Wed, September 08, 2010

We are very sorry to see that one of our favorite clients has become upset and decided the best way to handle the problem would be to post multiple negative reviews across the internet. This is really unfortunate because this particular client had been referred to us from a very established lumber company that we've done business with for a really long time which has produced many satisfied clients who did receive their order exactly on time. The long story short was that this clients project was running behind and so was that shipment of doors. Affordable Iron Doors stepped up with a substantial discount and had apologized repeatedly while constantly keeping the client up to date with status updates. Most important part for the readers is that this client has now agreed to wait the 2 weeks it's late in exchange for evidence of a flood that had occurred at our factory overseas....Really just got blown out of proportion. Bottom line is that soon our client will have a beautiful iron door that they will appreciate for many years to come.

Gary M. Duncan 626 423-2329

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