- Report: #739189
Complaint Review: Affordable Iron Doors - Los Angeles California
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Affordable Iron Doors
1605 S. Robertson Blvd. Los Angeles, 90035 California, United States of America
Phone:
626-423-2329
Web:
www.afforadableirondoors.com
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Affordable Iron Doors, LLC Gary Duncan On July 31st, I placed a $2500 deposit for a door to be delivered within 6-8 weeks, the company has failed to meet this deadline and is now stating that they cannot obtain the purchased door as they Los Angeles, California
On July 31st, I placed a $2500 deposit for a door to be delivered within 6-8 weeks, the company has failed to meet this deadline and is now stating that they cannot obtain the purchased door as they no longer dealing with the manufacturer who make the purchased door. I was strung along with many excuse on why they cannot deliver the doors as promised.
As a result, I requested to cancel the order and have the deposit returned which was denied. After complaints to BBB and CA Consumer Affairs, Mr. Duncan the owner of Affordable Iron Doors agreed to paid my deposit in full but again, I was strung along and never receive my full refund. I now have a small claims filed against Mr. Duncan and his company.
Do NOT trust Mr. Duncan or his website has to say!
1 Updates & Rebuttals
Should have researched
United States of AmericaThis is not a rebuttal - Had the same experience and wanted it tied to this post.
#2Consumer Comment
Sun, June 12, 2011
We had the same experience as this person did. We refrained from commenting about our experience because we hoped that Mr. Duncan would have changed his business practices but this apparently has not happened. We ordered product which we thought was from the USA. We were on a strict deadline and product delivery was promised during that timeframe. We were informed that the container coming from CHINA was lost in a flood. We were very surprised that it was coming from China when their website advertised USA products.
We were promised a new delivery date of about 1.5 months but that didn't meet our strict construction schedule. The website also advertised that there were lots of doors in stock so we asked to receive another door and we would make it work. That idea was refused. We asked for a refund so we could order product elsewhere and that was refused. Mr. Duncan finally agreed to refund our money but failed to meet the payment schedule. We still haven't received our refund.
Maybe the company has nice products and maybe there's reasons for late deliveries, but if your product is not delivered as promised, and your schedule doesn't permit you to wait, you should be able to get a refund. And when you are promised a refund, the money should actually make it back to your bank. If you would like to order from Affordable Iron Doors, by all means do. We're just sharing our experience so you can make an informed decision. Should Mr. Duncan decide to finally pay us our money, I would be happy to repost stating so.
