- Report: #1529763
Complaint Review: ADT -
Reported By:
Lancaster -
Upper Marlboro, United States
Submitted:
Updated:
-
Author Confirmed
Why?
ADT
United States
Phone:
1-800-716-3640
Web:
ADTsecurity.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
ADT ADT quoted one price and the price more than tripled at installation.
Quoted a price based on our current system and the price more than doubled because all of the current equipment (cameras and smoke detectors) with the exception of the sensors are obsolete. We were expecting to only, worse case, have to upgrade the panel which was upgraded two years prior. We were obviously (purposely) misled to renew our contract with ADT. We had cancelled the contract several months ago and started using RING. We wanted to replace the RING Cameras and decided to get a door bell camera and an outside camera for the back of the house and reactivate our ADT. But, we ended up having to replace the existing cameras, panel and existing smoke detectors to have a useable system. Vivint would have been a better option because ADT has become liars and no one in customer service can hear you. Buyers beware!
2 Updates & Rebuttals
Lancaster
Upper Marlboro,Maryland,
United States
ADT SCAMMED ME!
#2Author of original report
Fri, November 17, 2023
My communication with your Company! Please understand that I was told that the only upgrade that would possibly be needed was the panel upgrade and I agreed to $497 if that had to happen. When the Technician arrived, the current cameras and the smoke detector would not work. SINCE YOU COULD SEE THAT AN UPGRADE WAS NEEDED, YOUR SALES AGENT PROBABLY ALSO SAW THE NEED FOR AN UPGRADE BUT CHOOSE TO MISLEAD ME. THE TWO YEAR OLD PANEL HAD TO BE UPGRADED. ADT CONSTANTLY UPGRADES THE TECHNOLOGY SO IT LEAVES YOUR CUSTOMERS IN A BAD POSITION AND OUT OF WAY MORE MONEY THAN YOU ARE PREVIOUSLY QUOTED. ADT HAS NOW BECOME A COMPANY THAT CAN’T BE TRUSTED. ADT GOT ME THIS TIME, BUT NEVER AGAIN! Just now need to warn other customers! In hindsight, Vivint was probably a better option for my Mom’s House. Sent from Denise's iPhone On Nov 16, 2023, at 8:33 AM, ADT AlwaysThere Email wrote: Good Morning, We do apologize again to learn of your installation concerns and for the frustration you've experienced contacting ADT. We do see upon review of the account that an upgrade of the system was needed as you upgraded to the system to include Google Nest devices. We see a discount was applied to the order in the amount of $961.50 bringing the installation down from $2108.30 to $1215.60 prior to applicable taxes. Best Regards, Eileen L. W. ADT Presidential Executive Response & Resolution Social Media Specialist 4926 Kernan Blvd S | JACKSONVILLE, FL 32224 Sunday-Thursday 9:30 a.m. 6:00p.m EST On Thu, 16 Nov 2023 at 04:55 AM wrote: Per your comment on Pissed Consumer, I am reaching out! Here is a copy of the Review I posted.
Faith
United StatesApologies
#3UPDATE Employee
Fri, November 17, 2023
Hello. Thank you for taking the time to write your review. We're terribly sorry to learn of this disheartening experience. Our team would be happy to assist you with your concerns. Feel free to send us a copy of your review/concern, along with the telephone number and address where the service is located to [email protected]. Thank you.
