- Report: #1515695
Complaint Review: ADT Phoenix - Phoenix Arizona
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Author Not Confirmed
Why?
ADT Phoenix
Phoenix, Arizona, United States
Phone:
480-374-8930
Web:
N/A
Categories:
Business Rating:
(1)
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ADT Phoenix Technician Lied / Rep Lied / Failed to Show Up for Repair Phoenix Arizona
Dominic the technician did not show up for the repair, but said he did. He was not on my doorbell camera photos. Then when I called, I was told I could have someone else come out because I had taken off work. Two hours later Stephanie calls back and says it will cost me extra.
I should not have that cost, I am new. I call back only to find out Stephanie lied because they actually had no one that could come out for the repair. Both of these employees should be fired. If Dominic shows up at your door for a repair you should not let him in. If an employees lies, no telling what else will happen.
1 Updates & Rebuttals
ADT
United StatesWe're sorry for the troubles
#2UPDATE Employee
Thu, February 03, 2022
Oh no! We're terribly sorry to learn of this unacceptable experience and the frustrations its caused. We'd be more than happy to look into this further and assist.
May we please have you send us a copy of your review/concern, along with the telephone number and address associated with the service to [email protected]? Thank you.
