- Report: #1511944
Complaint Review: Adobe - San Jose CA
Reported By:
David -
Lancaster, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Adobe
345 Park Ave San Jose, 95110 CA, United States
Phone:
800-833-6687
Web:
www.adobe.com
Categories:
Business Rating:
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Adobe Terrible level of customer service San Jose CA
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On September 13, 2021, Adobe charged me $22 for a subscription service. I called and explained the situation and the representative stated she needed to transfer me t someone else, but not to worry, a detailed explanation would be sent along with the transfer so I don't have to explain it again. Fast forward to me explaining my issue all over again.
On Sept 6th, 2021, I was charged $33 for a subscription I thought was cancelled. I called and informed the representative going forward I do not authorize any charges and request all subscriptions be cancelled. She offered me a refund and sent a email confirmation stating that there will be no future charges. After being on a lengthy hold, the representative tells me he took the time to read the entire conversation between myself and the previous representative. He stated I canceled Photoshop but not Premiere.
After explaining what was discussed last week, he informed me I was wrong because he read the conversation, but to make things right, I will have 3 months free! I canceled because there was compatability issues with my laptop. The 3 months will give me time to purchase another laptop and use the program. I told him I don't have any intent on purchasing a computer and would just like a refund. He insists that is not possible because it is my over sight and not the fault of Adobe.
His demeaning tone and condescending attitude only added to my frustration. I told. him I plan on reporting this to the CFPB and let them handle it. "sounds great " he says. I just hung up. Any other time after a call, I receive about 3 emails in regard to taking a survey about my experience. I didn't receive that email this time!
