- Report: #891932
Complaint Review: Burlington Coat Factory Reno - Reno Nevada
Reported By:
cwrsen -
Sparks, Nevada, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Burlington Coat Factory Reno
4015 South Virginia Reno, Nevada, United States of America
Phone:
775 825 0554
Web:
Categories:
Business Rating:
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Burlington Coat Factory Reno Store Manager Davi B took in 2 suits(pants and coats) and one other coat. They lost my coat didn't finish the rest and blamed me for stealing my own coat. Reno, Nevada
I took in 3 coats and 2 pants to have alterations done to them. The tailor either lost or destroyed one of my suit coats and then said she never got that coat. There were two suits and one coat. Betty Jane the tailor, said I must have taken it with me. I called the store manager and the manager took her position. The coat cost around 60 bucks. The tailor Betty Jane, precharged me $118 dollars for the work to be done which I paid on 4/4/12. Also I bought the suit from that store. The extra coat was from another store. Betty Jane the tailor made an appointment for next Thursday to have these done. She called and said after I paid, that she wouldn't even be there on that day and mentioned she didn't have the coat and was yelling at my wife about it. I called the manager and went to pick up what was done. I arrived and took Mark the employee back to the shop and we looked for what was supposed to be done. I took home the first time one suit, including the coat that wasn't finished. Mark the employee and I looked around for more and found the pants to the other suit but no coat. So I had one incomplete suit and left the pants until the coat was with it. We went to the cash register and check out what I was taking home. Later I called Davi the manager and got her on the case. After a bit she called back and said I had taken both coats home with me and she had video of me taking them out of the store. I asked to see the video since my wife and I knew she was lying and she told me it was company policy not to show customers their video. So I came to the store again and went to Mark and he told me they told him they had video of me taking both coats from the store and it didn't matter what that we checked out at the register. So I got my third coat and through the pants to the coatless suit back at their bouncer and took my one coat home. I lost two suits to them and paid to do it.
