My wife and I bought a computer at CompUSA over Memorial Day weekend. The store had an ad in the Sunday paper announcing rebate offers on some of their computers for the holiday weekend. The computer we bought was supposed to come with a $200 rebate from the manufacturer (Compaq) and a $250 CompUSA rebate. We carefully followed the instructions for returning the rebate forms and sent them in well before the deadline.
We waited and waited for the rebates and didn't hear anything for several months. Finally, we got a letter from Compaq saying our rebate request was denied because it had expired the day before we bought the computer. My wife looked at the copies of the rebate forms and sure enough the $200 rebate was only good until the 26th of May, 2001. We had bought the computer on the 27th, with the understanding that the rebate was good on computers purchased through the 28th. Unfortunately, we didn't save the CompUSA ad that showed the rebates, but we're pretty certain they advertised all rebates were good through the 28th.
We never did hear anything from the rebate we were supposed to get from CompUSA. Finally, we got on their web site and looked it up. It said our rebate request was denied because the UPC's were not included. Strange - I still have the boxes our computer, printer, and monitor came in, and they seem to be missing the UPC's. If we don't have them and CompUSA didn't get them, I'd like to know where they are! I know we followed the instructions on the rebate forms EXACTLY. I think the rebate offers were just a scam to get people to buy from CompUSA. The thing that makes me really mad is the fact that right across the street from the CompUSA store we bought the computer from is a Gateway store. And there's a Best Buy a couple of blocks down. We would have been so much better off to have gone to either one. I guarantee one thing - I'll never buy so much as an ink cartridge from CompUSA again!!!Click here to read The *EDitorial: The Marketing Rebate Rip Off ...Manufactures invent reasons why not to pay the consumer