Customer Service
Phoenix,#2UPDATE Employee
Tue, December 08, 2009
Jessica P. contracted with Spartan Moving Systems for a move from OR to GA. Because Spartan was unable to meet the pickup date, they contacted First USA Van Lines asking us to assist them with the move. Jessica received a quote from Spartan which was based on a list of 47 items to be moved. Jessica was also informed that her items would be weighed at a government certified weight station. On the day of the move Jessica had over 150 individual items to be moved, more then 3 times what she had provided to the Spartan sales consultant. Her items were taken to a certified weight station and weighed as per the terms of the agreement. Her price was determined by the certified weight of her shipment, and the rate provided by Spartan.
Jessica's quote from Spartan indicated a delivery time frame of 7-21 business days. The contract she signed with First USA Van Lines indicated an average delivery time of 7-14 business days with a maximum of 21 business days from the first date she was available to receive her shipment. Jessica requested a delivery date anytime on or after 7/2/09 and her items were delivered on 7/21/09, 14 business days from her first available date and within the time frame stipulated on her original quote and the First USA Van Lines contract.
Jessica's comments regarding communication issues had merit. Since her move, First USA Van Lines has instituted a number of polices and procedures we hope will result in improved and timely communication standards.
As for the quote obtained by Jessica from Spartan, I am not in a position to evaluate or comment on their sales practices or the ability to reach them after hours. Spartan is a separate company who had requested our assistance in collecting a move they were not able to do on their own.
First USA Van Lines
Customer Service
[email protected]
Jim
Anaheim,#3Consumer Comment
Tue, July 14, 2009
I'm not certain whee you found these folks but there is no doubt that this is not a legitimate mover you were dealing with. One of the first clues was when you stated the following: "I went over what I had to move, including all furniture, electronics, the fact that I have loads of clothes, books and artwork. I was told there was no way I had more that 2000 lbs worth of stuff and was quoted a price based on this." Did anyone other than yourself ACTUALLY see your stuff? A professional mover woul have sent a rep to the home and given you a binding, not-to-exceed quote. A scam mover sends you an inventory sheet and asks you to fill it out. Now ask yourself this question - and you should have asked this FIRST THING: "If this company is a full-service mover, then WHY AM I FILLING out an inventory sheet for them?" The next questions should then be, "if they won't do a survey of my belongings, then what else won't they do?" The only conclusion you can come up with is - they aren't a full service mover, they will rip you off, and I need to find another mover. Real professional movers come to your home and survey your belongings before the move takes place. If you have to do any of the prelminary work on your own, then you need to choose another company. Moving is not an inexpensive venture and choosing the cheapest mover often results in the most expensive move possible in terms of cost, broken or lost items, and time. Finally, they have approximately 30 days from the final date of the delivery window in order to get your items to you. In other words, under the law they have until July 31 to get you your items. They can promise you anything - however the law states something much different. Best of luck to you....