Complaint Review: Gateway Computers - Internet

"The power supply should be a 400, instead it's a 200 and is underpowering, which makes the hard drive lock up because it's not spinning fast enough." What? Where did you hear this? I'm guessing you've talked to someone who doesn't know much about a PC or you didn't talk to anyone at all, and are simply talking bad about a company. The power supply doesn't determine how fast the hard drive will spin. Whether you're using a 200w or 400w power supply, it's still going to spin the exact same speed. Gateway has been making a machine for years. They've apparently been doing something right, and I couldn't imagine they would only use a 200w supply, when a 400w is needed.

My goodness this was just to warn people. I will be more specific. My computer has crashed 6 times as I said, 5 times within the first year WELL under warranty. It is that reason I believe Gateway is a bad company. Everytime it crashed I asked for a new tower. They wouldn't even consider it. The first time, I was told I had a defective hard drive, a new one was sent out. Second time (6 weeks later) I paid $60 to ship it in, they replaced the power supply, hard drive and cpu. Third time, (a very short while later) they once again replaced the hard drive. Fourth time, again the hard drive. The fifth time was days and days of conversation because I wouldn't allow another "band-aid" hard drive I wanted a new tower, I wanted the problem fixed permantly, not temporarily. I was hung up on, I was yelled at, I was lied to, because I wouldn't accept the fact a new hard drive would fix this problem. At that time I faxed the Office of the Attorney General in South Dakota. Within 72 hours I was contacted by a special team who sweetly asked "what can we do for you, except replace the whole tower" At that time it was shipped AGAIN. The hard drive, motherboard, cpu and Power supply were replaced. It worked long enough for the warranty to expire, surprise, surprise. Everytime I talked with people, you could just see them reading a textbook that said "mam, I am sorry for this problem..." FOR ANYONE WITH THIS PROBLEM... I am finding strange little things are broken and/or defective. This is for you, because you are as screwed as I. In the past two months, we have found the hard drive is fine. The motherboard is fine. The CPU is fine. The IEEE cables are defective. Those stupid ribbon cables weren't replaced. The power supply should be a 400, instead it's a 200 and is underpowering, which makes the hard drive lock up because it's not spinning fast enough. Also turn your CPU fan around so that it blowing hot air out at you, using Silver Oxide inbetween your heat sink and CPU. Because the crap they put on there is just that, crap. What my computer does, it locks up, usually while idle, after a hard shut down (which is the only way to turn it off) I turn it back on and get a black screen after the BIOS. It can't find windows, and doesn't try. If you work for this company, I don't care, I have argued with you people enough, you make a bad product. End of story, you refuse to replace things, and discover a loophole in your "warrany". Everyone I run into, work social otherwise, I tell how my computer is from Gateway and how awful it is. Quite a few people have gone with other companies. If they had just replaced this tower in the first place, I would have said how they fixed that problem right away and how great they were. All the billions, you should take a customer service training class.

the computers warenty information states the information on policies and procedures for repairing and replacing the computer no matter which computer manufacturer u get u follow the same procedures and as for the declining of a supervisor highly doubtfull because upon superviswor request we must escalate the matter unless you were allready speaking with a crm when u called in witch is somtimes possible and as for the 8 hr highly unlikly and as for sending your computer in for repairs the computers components will be replaced reimaged and sent back in a verified state of functionalaity we are not responsible for customer loading uncompatible software on a computer causing system instability

the computers warenty information states the information on policies and procedures for repairing and replacing the computer no matter which computer manufacturer u get u follow the same procedures and as for the declining of a supervisor highly doubtfull because upon superviswor request we must escalate the matter unless you were allready speaking with a crm when u called in witch is somtimes possible and as for the 8 hr highly unlikly and as for sending your computer in for repairs the computers components will be replaced reimaged and sent back in a verified state of functionalaity we are not responsible for customer loading uncompatible software on a computer causing system instability

the computers warenty information states the information on policies and procedures for repairing and replacing the computer no matter which computer manufacturer u get u follow the same procedures and as for the declining of a supervisor highly doubtfull because upon superviswor request we must escalate the matter unless you were allready speaking with a crm when u called in witch is somtimes possible and as for the 8 hr highly unlikly and as for sending your computer in for repairs the computers components will be replaced reimaged and sent back in a verified state of functionalaity we are not responsible for customer loading uncompatible software on a computer causing system instability

the computers warenty information states the information on policies and procedures for repairing and replacing the computer no matter which computer manufacturer u get u follow the same procedures and as for the declining of a supervisor highly doubtfull because upon superviswor request we must escalate the matter unless you were allready speaking with a crm when u called in witch is somtimes possible and as for the 8 hr highly unlikly and as for sending your computer in for repairs the computers components will be replaced reimaged and sent back in a verified state of functionalaity we are not responsible for customer loading uncompatible software on a computer causing system instability

I'm a bit baffled by your report, as you say everything has been replaced, and it's still having difficulty. First and foremost, a computer can't be a lemon. It's not like a car, as there becomes a point where you can't replaced anything else. Unlike a car, you can replace everything in a computer. Why didn't you send the computer back when it crashed the first time? They probably made you pay shipping 'cause it's been two years, and the computer is out of warranty and you, more than likely, didn't purchase insurance when you purchased it. I'd have to say it's the user, and not the computer. You can send your paper-weight my way, and I'll have it working properly within a day.