I have had a Gateway computer for about a year and a half now. I've been wanting to upgrade my memory for some time and that time has come. Being a fairly easy operation, I went to Comp USA to buy a memory module that fit Gateways specifications. The first one didn't work at all, and the second chip of a different brand only reads as a 16mb chip, but its a 64mb chip. So, instead of trying another brand, I figured I would call and email Gateway to see what I was missing. Here It is a week later and all I keep getting are multiple computer generated replies with answers such as "Here is a link to everything you need to know about your motherboard"... Sorry, did I have a question about motherboards, I thought I wanted to know which brand memroy module works with my computer. Well now I am stuck with a $75 dollor memory module because CompUSA will not take it back, they think I am scamming them somehow. And I still cant get an answer from Gateway because after 30 days from purchase, they only provide tech support if you pay for it. I will never buy a Gateway product again, will inform all of my co-workers, union members, family and friends about their terrible service.