Complaint Review: Captial Credit Alliance INC - Las Vegas Washington

On Christmas Eve shopping at the mall for family and friends I checked my bank balance at the ATM and discovered I was $200 short. I immediatly printed a statement and found an electronic debit for $199.99 from MembershipCCA. I filed an afadavid and my bank gave me a telephone number to reach the CCA at. Upon calling them I was spoken down to like a child throwing a temper tantrum. In fact the first thing I was asked for was for my social security number!?! (Naturally I declined.) The gentelman I spoke with would not tell me his name or connect me with his supervisor and he told me I had specifiacally requested a card from them. When I asked about the company and what they sold or what have you he refused to give me any information and kept telling me they dont offer refunds. I tried explaining that I didn't want a refund and that fraudulent action had transpired to which he snapped that the company had a voice recording of my ordering services from them. In turn I asked him who that could be possible without me having any memory of that. He attempted to smeculate suggesting that I was mentally ill or possibly had a brain tumor affecting my memory and then hung up. Fast forward for 3 months I filed and refiled affidavids with my bank hoping for some news and contiually informed that the CCA was contesting the payment reversal. Then on April 13, 2002 in my mailbox what should I find? but a bill from none other than the CCA for $248.85. Needless to say I was irate. Monday I called the company and asked to speak with a supervisior which took threatening from my end. Finally Justin (who refused to give me his last name) emp. #7316 informed me that company does not make mistakes, never contests reverse payments, and that my bank was lying to me. I took a deep breath and asked to speak with his supervisor. He told me I needed an attitude ajustment and refused to let me speak with his supervisor telling me that according to law he didn't have to tell me. Obviously he was trying to bully me so I told him so and also that according to law unless he was the CEO or largest stock holder of the company we was required to let me speak with his supervisor. Then at an elevated volume he demanded that I stop yelling and show him a little respect. A little exasperated (to say the least) at this time. I told him that I wanted my money and asked him how I was going to get it. He insulted me, bilittled my intelligence, and suggested I take it up with a lawyer. That is exactly what I plan on doing. I was successful in recieving Justin's supervisor's name though I was informed that he was only reachable via the company's PO Box. So, Pat Forester (if you exist), I implore you to reaccess your employees and definition of customer service. And I offer you a warning: I will get my money back. As a matter of principal I want my $199.99 returned to me as it was illegally taken from my account. I want my credit report that has been tarnished by the ongoing battle with the CCA to be restored to its former perfection. Most importantly I want and demand a formal apology. These types of actions are not only illegal but immoral and unethical. Mistakes happen that is justifiable but the odasity of a customer rep to insult me, raise their voice at me and blame me negligence is unacceptable and I want to be reimbursed by a company that I had never heard of untill their name appeared on my bank statement and eagerly await the day I wont have anything more to do with them. Ava Newcastle, Washington