- Report: #1422405
Complaint Review: Federal Warranty Service Corp. - Rapid City South Dakota
Reported By:
Shirley -
Pattison, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Federal Warranty Service Corp.
P.O. Box 100 Rapid City, 57709 South Dakota, United States
Phone:
1-866-576-1660
Web:
Telephone #-866-576-1660
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Federal Warranty Service Corp. P.O. Box 100 Rapid City SD 57709 On January 2, 2018, we called for repair services on a Whirlpool washer. The service contract goes through 02-07-2019. Rapid City South Dakota
At first, they denied we had a service contract; then, I read them the service plan number. The rep quickly changed her tune, agreeing we did have a contract. Next, we were told a repairman would be out in three days. Later, we received a call saying that no repairman existed in our area. Since then, we have been held on the telephone for waits of thirty-nine minutes or longer, refusals to give us the name of a CEO who might help, and a host of other excuses. Once again, they are unwilling to honor the service contract.
Briefly, we have a service contract,#389518013, on a Whirlpool washer. This extended warranty expires on 02-07-2019.
Repeated calls have been made to 1-866-576-1660, and the probllem has been discussed thoroughly. Each time, we have been advised that the repairs will be made. Days pass, and no contact comes from the company or a service repairman.
Representatives refuse to provide a CEO's name and telephone number so that we can voice our complaints to management.
Once again, our washer has leaked from the bottom, ruining a laminate flooring. Our calls range from January 2 through today, January 11,2018. We need something to be done with our washer.
