- Report: #1421090
Complaint Review: Sears Home Repair Service - Pennsylvania
Reported By:
Tom -
Levittown, Pennsylvania, United States
Submitted:
Updated:
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Sears Home Repair Service
Pennsylvania, United States
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Sears Home Repair Service Been waiting since December 1st for someone to come back out and repair our dishwasher. A tech came out ordered the part and said we should have it for a week. A week goes by and no part had arrived! We started calling only to get transferred to person after person who barely spoke English. This is the worst service and customer service I have ever experienced! Pennsylvania
Been waiting since December 1st for someone to come back out and repair our dishwasher. A tech came out ordered the part and said we should have it for a week. A week goes by and no part had arrived! We started calling only to get transferred to person after person who barely spoke English. They were in the Philippines. The after a few days of being on the phone and told we would have the part we were told it was on back order from Samsung & That it would be another week. It took me 2 minutes to find the part from a company that would ship the same day and was a genuine Samsung product. We were told not to order that part it had to come from sears. Another week goes by and NO PART! We start calling being told it was still on backorder. In the meantime my mothers credit card was charged just over $300 for services we didn’t even get! She only authorized a little over $100 the original day the techcame out. So finally a tech shows up on a Monday to fix out dishwasher... WE STILL DIDNT HAVE THE PART! He went out to his truck & told us the part was ship that day it should be here in a few days! THAT WAS ANOTHER LIE. So after a few days of not receiving the part we start calling again. Once again the Philippines who barely spoke English. Then my mother was told it was still on back order! Why were we told it was shipped already, she asked? So now it’s been a month and still no part, no dishwasher over the holidays and still taken $300 of the money with no services!! Finally the part comes.... that was a week ago and still after being told today someone would be out, they called and said it wouldn’t be until Monday til a tech would come! meanwhile we were told after 30 days we were entitled to a new dishwasher. So she started calling again today... Only to be transferred to Florida, then the Philippines, Columbia South America and then she was hung up on.... This is the worst service and customer service I have ever experienced!After being a reputable company they are a joke and don’t care about its customers. Here it is January 4th and still no dishwasher. Can’t get any answers and only to be transferred around the world and passed off to the next illiterate customer rep!
1 Updates & Rebuttals
Tom
Levittown,Pennsylvania,
United States
And the hits keeps coming...
#2Author of original report
Mon, January 08, 2018
After cancellation of our repair appointment we finally got Thursday this past week they rescheduled for today between 1 and 5 We get a phone call at 12:45 today saying our new appointment has been cancelled because we didn’t have the part! WE HAVE THE PART! After telling the person this they say they can’t come out until Jan 12th now! Are u kidding me? Another mistake on Sears and we have to wait another week. A family of 5 with no dishwasher thru the holidays and being jerked around since December 1st you would think they would compensate some how.... NO more BS from Sears. I’ve had it up to here with Sears and their lack of customer service and jerking the customer around.
