Complaint Review: Applebees - Newport News Virginia

That is awful. I have been in the food service for seven years, as a server, twice a manager, a trainer, and whatnot. I work for an Applebees in Idaho, and granted, we are rated best in customer service and overall satisfaction in our franchise, but you should NEVER have had to have that happen to you. If I am waiting tables and it takes too long for them to receive their food, I talk to my manangers, who immedietely do SOMETHING to compensate the guests for their wasted time. Either they will discount it, give them free dessert, and sometimes comp their meal entirely. Beyond that, they will ALWAYS go to the table and talk to them, let them know we are sincere and want to make sure they come back. I would contact the company through the main website (as someone already listed above). File a complaint, maybe you can get a gift card out of it, or an apology letter, or both. Most companies I have worked for have always been sincere in wanting to right the wrongs made my their employees. Applebees has always treated me well the past year or so. Granted, mistakes happen. But something should definitely have been done to help you out. If YOUR card is lost because of a server's mistake (which has almost happened on my account, and as the server it is embarassing and humiliating to make such a horrible error), then WE as the company should be taking care of you. Humanity means mistakes... but good management means you get taken care of. I'm sorry that happened to you.

When all else fails when attempting to contact a corporate office, try the website. www.Applebees.com has a contact us link that lets you send your complaint to an individual qualified and able to compensate you for your trouble. Corporate offices have alot to deal with running a company, that's why the phone numbers aren't always published. They set up seperate complaint departments to handle just that, customer complaints.

Susan, one would wonder who got their hands on your card during that hour. I'd certainly check the next bill carefully for extra charges. An hour delay should have got you something. Hell, fast food restaurants hold me up an extra 5 minutes, and for that, they throw in an extra dessert. Perhaps this restaurant isn't interested in repeat customers. Fortunately, this never happens to me. Why? I always pay in cash. No credit cards to get lost or stolen. No credit numbers to get copied. There's a device on the internet that copies the magnetic strip. It takes one second to swipe the card. Then, you have all the information needed to make a fake card. Save the credit card for when you actually are out of money. Use good, old, American cash for everything else. The transaction goes a lot faster and smoother. No one asks to see your ID. Plus, there is no chance of identity theft when you pay in cash. Plus, you pay no interest on the charges! The list of advantages just goes on and on. You have to eventually pay for your meal at some point. Why not pay when the bill is put on your table? That way, it's done.