ELIZABETH GABRIELLA
WALDORF,#2UPDATE EX-employee responds
Sun, July 25, 2004
Hello, I have worked for US home in the past and did work for the Dallas division for a short time. I have worked for this OUTSTANDING company in Colorado and now in the Washington DC area. I decided to go back to work for US HOME because they are the best builder I could find, and I have worked for a lot of other homebuilders. I know that we build a strong product and that the company does absolutely stand behind the homes they sell, and the families who live in them. In the past, I also made the decision to leave the Dallas division of US HOME, becasue of a few internal problems that upper management was involved in. I don't want to go into detail but I will say this, I chose not to stay in the Dallas Division. What you, the consumer, needs to know and understand is that US HOME builds in many different states! And each division is completly run differently, therefore you cannot catagorize US HOME as a bad company because of what happened in one division.That is most important to know. The folks who where in charge of the Dallas division (Division President and VP of Sales and Marketing) and I think I even know which community you must live in, were FIRED. Many people under them were re-trained, demoted or let go also. US HOME did indeed clean house due to concerns like yours and others, during this time period you spoke of. The Dallas division probably fired your salesperson too, I don't know about that. What happened to you is not what US HOME is about. US Home STRIVES TO BE EXTRAORDINARY! Which is why I chose to come back to work for them. AS far as the contract goes, if you read any builders contract it will tell you that whatever the salesperson tells you is non-binding in a court of law. That isn't builder jargon, that is basic federal Real Estate Law. It must be included in all real estate contracts to buy or sell. And arbitration is the standard for most all businesses now, rather than going to court first. Often it is a quicker solution, but it is very common practice to have such language included in a contract- even when you buy a car now, it is something you sign at the dealership!! What happened to you in Texas was horrible and unfortunate and not at all common practice for US Home in any division in any state we build in. The salesperson is who lied to you, and I am sure is now unemployed. It wasnt US HOME who set out to decieve you. As a former employee of the Dallas division, I would like to extend a warm and sincere apology. What happened to you should never occur and we make sure it doesn't with many pre contstruction checks and balances. What happened to you was an EXTREME rarity!! I do hope you find the solution you seek, and find continued happiness in your home wherever you choose to live. I would be pleased to hear from you, as the date is now July of 2004 and you seem to have written this in 1999, what did US HOME offer to you to settle this matter? I am SURE it has been resolved to your satisfaction, now that the management changes have been made. It's funny, people often write when unhappy, but forget to update the records once appeased. Please, let me know. Warmest regards, Elizabeth G. Hemmerling