- Report: #1470894
Complaint Review: tracfone wireless - Medley FL
-
Author Confirmed
Why?
tracfone wireless
9700 NW 112th Ave Medley, 33178 FL, United States
Phone:
1-800-867-7183
Web:
https://www.tracfone.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
tracfone wireless Deleted my Balance Medley FL
I recently tried to upgrade my phone. For some reason the phone would not activate. When I tried to reactive my old SIM it would not reactivate so I activated an old TracFone to get through until the new SIM arrived. The phone worked 1/3/19 but 1/4 it would not make a call.
Since I couldn't call in, I chatted with a TracFone agent, who had me call and reprogram the phone after he told me that he had "reset" my account. The phone then confirmed it was programed but kept giving an error that there were no funds on my account.
He told me I had to call in and speak to a supervisor but couldn't advise how to call in because my only phone was not working. 1/5 I borrowed my mother's phone and called in. After a hour and a supervisor escalation they couldn't find any records of my chat conversation from 1/4.
They kept telling me I had used up my balance so would have to reload. When I logged in on 1/4 before the chat I had over 300 minutes and somewhere between 700-1000 texts. There was also a data balance but since I didn't screenshot it I have no idea what it was.
I got a card to put some balance on my account since this is my only phone but received a text this after, 1/6/19, confirming the cancellation of my service, which I did not request.
2 Updates & Rebuttals
SHARON
MCDONALD, TN,Tennessee,
United States
Wasted enough time
#2Author of original report
Wed, January 16, 2019
Hi, I tried calling your "customer service" and have decided that 3 hours arguing with your reps and supervisors is enough. All they can tell me is I used up my minutes and they don't have the ability to review previous chat, calls, or even look up my history.
If you can have someone from the United States home office contact me and restore my minutes then we'll be good. Otherwise, I'll let the Better Business Bureau, FTC, and other organizations continue filing complaints for me.
Tracfone
Florida,United States
tracfone wireless Deleted my Balance Medley FL
#3REBUTTAL Owner of company
Sun, January 13, 2019
Hi SHARON
I'm Larry from Straight Talk Wireless. I noticed your post on this blog and I'm sorry you are having some problems. We would like to discuss the details of the issue that you have experienced.
Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
