Joe
Cleveland,#2UPDATE Employee
Fri, November 05, 2004
I work at the Pizza Hut Call Center in Cleveland, Ohio and let me just tell you, that is no fun place to be. To start off the place is managed by a bunch of lazy fat good for nothing people. You can ask them for help untill ur blue in the face and the only thing they will tell u is to tell the customer to shut up. They want all of the employees at the center to act as professional as possible, but how can we act it when our manangers our yelling obsene words evey 2 min. There way of handling a customers complant is by yelling f**k acouple of times and then hanging up on them, and this is the people that run the place!!! This place is like a n**i death camp, and we are all controled by a blinking red light and are prison gaurds are gathered around a bucket of fried chicken at the front deak. Customer Care at the center is a bunch of 17 year old kids who do nothing all day and the managers let them, if ur on the floor your gonna be there b***h but if you in customer care u can do nothing but talk to the bosses about hot guys and food all day or just do what they do the whole time herd around the computer and go online the entire time.. I swear I havent even begain to explain this crazy place my advice is to just stay away!!!!!!
Preston
Cleveland,#3UPDATE Employee
Mon, September 02, 2002
I am a delivery driver for Pizza Hut here in Cleveland. I do not know how things are handled in California, but here in Cleveland Pizza Hut has a call center which takes all the orders and orders are sent to respective stores via modem. The problem comes in that not everyone that works at the call center is very educated about all of the areas which are being delivered to. The biggest problem I have as a driver is that I have a delivery zone that covers 6 miles west to east and 3 miles north to south. Often times I will be the only driver on and the people at the call center will tell the customer that I will be there in 30 minutes regardless of the fact that I'll have four other deliveries to take care of. There is also a problem that they are often times unwilling to raise the delivery time to make the sale, despite the fact that there is no way I can make the times they promise. Often times the management at the call center gets rude with me, and I figure it's even worse with complaining customers. There is also the problem with this that sometimes orders are sent to the wrong store, which can really delay things. As I said, I do not know how Pizza Hut is managed in your area, but if it is similar, I hope this helps you understand.