Ashley
Springfield,#2Consumer Comment
Wed, May 20, 2009
I looked up the hotel on their website too. The photos show an exterior pool. Not surprising there was no pool in late December. and wow. If you read the comments on the website about the hotel you would have seen all this coming. I believe you got the hotel stay they promised. From their website: " Reviewed by Evelyn Castro from Tucson, AZ on September 19, 2007 Trip Type: Not Provided Review 11 of 17 Overall Rating 1.0 Hotel Service 1.0 Hotel Condition 1.0 Room Comfort 1.0 Room Cleanliness 1.0 Was this review helpful? Yes (0) No (6) Needs a lot of Improvement This experience was horrible! The manager told me that the check in was at 1pm or 2pm.... he was sure when and the confirmation said that check in was at 11am. Then when I finally got the room at 2:16pm they gave it to me with an attitude. It took 4 hours for the room to cool that my friend and I went to a near mall to stay cool until the room got cooler. There was hair and pink stains on the sink and the room had a very strange smell to it. There was writing on the fitted sheet! For the "FREE BREAKFAST" it was coffee, OJ and Coco Puffs in a big bowl with no scoop to scoop the cereal up. The hotel manager came out in BOXERS to let me know that if I needed milk that he could go back to his room and get some for me! When I asked a staff, where the pool was, they told me that there wasn't one. There is a picture of a pool for this hotel!!!! But then I saw a little girl run around in a bathing suite and I asked her, so she showed me. The staff is not knowledgeable in there own hotel! The easiest part was checking out! Can I just say that this hotel was Unprofessional to the Ta. I am upset and disappointed in both you and this hotel. and also " Reviewed by a hotels.com guest on April 8, 2008 Trip Type: Not Provided Review 9 of 17 Overall Rating 1.0 Hotel Service 1.0 Hotel Condition 1.0 Room Comfort 1.0 Room Cleanliness 1.0 Was this review helpful? Yes (0) No (7) WARNING STAY AWAY I stayed for two nights, as soon as I checked in and went to my room the managers dog came in my room and would not leave. The shower head needed replaced and when I asked for a replacement I was told that they didn't have anything. The a/c cover fell off when i was setting the temp. After Check out I recieved a phone call saying that the hotel had charged 100.00 to my credit card to have the cover replaced. This was on a Sunday and they told me that they would have a repair man come out on monday to repair the cover. After explaining that the cover fell off and I told the night cleark. He told me that I would have to call my credit card company to dispute his charges. This hotel is in the business of stealing money from people. WARNING TO EVERYONE STAY AWAY. I am having to cancel my credit card so they will not charge anything esle. "
Ashley
Springfield,#3Consumer Comment
Wed, May 20, 2009
I hate to say it, but hotels.com is not liable for your bad hotel experience. You should be going after the hotel, not hotels.com. here is their liability statement from their website that you agree to when using their services: LIABILITY DISCLAIMER THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, HOTELS.COM, ITS SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE "HOTELS.COM COMPANIES") AND THE AFFILIATED, CO- BRANDED AND/OR LINKED WEBSITE PARTNERS THROUGH WHOM WE PROVIDE SERVICE (COLLECTIVELY, "HOTELS.COM AFFILIATES") DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. As you can see they are not responsible for any errors about the hotel or the amenities of the hotel.
Ashley
Springfield,#4Consumer Comment
Wed, May 20, 2009
I hate to say it, but hotels.com is not liable for your bad hotel experience. You should be going after the hotel, not hotels.com. here is their liability statement from their website that you agree to when using their services: LIABILITY DISCLAIMER THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, HOTELS.COM, ITS SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE "HOTELS.COM COMPANIES") AND THE AFFILIATED, CO- BRANDED AND/OR LINKED WEBSITE PARTNERS THROUGH WHOM WE PROVIDE SERVICE (COLLECTIVELY, "HOTELS.COM AFFILIATES") DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. As you can see they are not responsible for any errors about the hotel or the amenities of the hotel.
Ashley
Springfield,#5Consumer Comment
Wed, May 20, 2009
I hate to say it, but hotels.com is not liable for your bad hotel experience. You should be going after the hotel, not hotels.com. here is their liability statement from their website that you agree to when using their services: LIABILITY DISCLAIMER THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, HOTELS.COM, ITS SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE "HOTELS.COM COMPANIES") AND THE AFFILIATED, CO- BRANDED AND/OR LINKED WEBSITE PARTNERS THROUGH WHOM WE PROVIDE SERVICE (COLLECTIVELY, "HOTELS.COM AFFILIATES") DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. As you can see they are not responsible for any errors about the hotel or the amenities of the hotel.
Ashley
Springfield,#6Consumer Comment
Wed, May 20, 2009
I hate to say it, but hotels.com is not liable for your bad hotel experience. You should be going after the hotel, not hotels.com. here is their liability statement from their website that you agree to when using their services: LIABILITY DISCLAIMER THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, HOTELS.COM, ITS SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE "HOTELS.COM COMPANIES") AND THE AFFILIATED, CO- BRANDED AND/OR LINKED WEBSITE PARTNERS THROUGH WHOM WE PROVIDE SERVICE (COLLECTIVELY, "HOTELS.COM AFFILIATES") DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. As you can see they are not responsible for any errors about the hotel or the amenities of the hotel.