- Report: #1496300
Complaint Review: Verizon wireless - Nationwide
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Author Confirmed
Why?
Verizon wireless
Nationwide, United States
Web:
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Verizon wireless lied about unlocking my phone Nationwide
i bought a new Galaxy s20+at a local Wal mart. I signed up for a Verizon wireless plan.
i was told that as soon as i pay off the phone i could go with any carrier i choose. I paid the phone off
now it is mine. i asked about unlocking MY PHONE and Verizon told me it would automatically be
unlocked 60 days from original purchase date. They said they dont keep phones locked.
After 60 days, june 2nd, 2020. I am unable to change to a carrier with coverage in my area because
MY PHONE is still locked. I have spoken with nearly a dozen different customer service reps,been placed on hold, transfered to tech support, the port center, even hung up on. They act as though this is some unusual request.No one will help me. Instead they try to sell me more Verizon services....i know this is just greed on their part. They are treating me like a piece of crap. I have a bad heart and this is raising my blood pressure. IT IS MY PHONE. Bought and paid for by me. Dont use Verizon Wireless ever.
Bad service , dishonest policy.
