The "Customer Service" program was No Help Whatsoever. It is a waste of time, trying to make it work.
It is poorly designed, unmaintained, and not designed for all issues.
The computer technician I contacted, who looked at my computer, found NO COOKIES to interfere with the Care.com program. It is ILLEGAL to prevent full access to job seekers, because the Care.com program, and its access, are poorly administered and maintained.