1, Report:
#1513614
Posted Date:
Nov 12 2021
Suburban Propane Excessive fees for termination due to moving Lancaster pa
I notified Suburban Propane of my disconnection due to moving in September 2021. We they did finally did disconnect serivice they charged a one dollar per gallon pumpout fee,100.00 early temination fee,and a gas tank rentlal fee for 2022 of 16.00. A total of 164.00 that should hav...
Entity
Categories: Fuel Delivery
2, Report:
#1501650
Posted Date:
Nov 06 2020
Suburban Propane Bills for nothing, issues late fees one week after bill, over-charges for services, general ripoff. black mountain nc
After several years using Suburban Propane, we finally fired them. We had 2 tanks that were only used for emergency heating. Suburban required that we purchase a minimum amount of gas each year of they charge approx. $70, plus tank rental fees. When the delivery driver came he said ...
Entity
Categories: Propane
3, Report:
#1461969
Posted Date:
Sep 26 2018
Suburban propane They rip off customers Chester New York
I would give a Zero if I could. Every one should report to BBB. I just got out hospital and called and told them this. Was on automatic refill. Just got home two days from hospital and no gas no heat. I called and said why no gas I just got out of hospital. No problem we can come bu...
Entity
Categories: Propane, Propane and gas
4, Report:
#1439034
Posted Date:
Apr 17 2018
Suburban Propane Suburban Propane - Albany Shady Business Practices and Ridiculous Fees Albany New York
We had a budget plan in place with Suburban.A few months into the contract, the budget was reevaluated.
They then made our payment over $300 per month than what it was supposed to be originally. I found out later on that this happened because they underestimated how much fuel we wou...
Entity
Categories: Oil Companies
5, Report:
#1437182
Posted Date:
Apr 04 2018
Agway Energy Products owned by Suburban Propane Suburban Products over charged pricing for natural gas home supplythey called me on phone Alden New York
They called me on my home phone promised that if i switched my supplier from the gas company supplier (national fuel) to them agway they would save money and there commodity rates would be less money and a savings. I have been to the gas co national fuel and had i stayed with them...
Entity
Categories: energy natural gas
6, Report:
#1419792
Posted Date:
Dec 29 2017
Suburban Propane Suburban Propane prices are the highest in Arizona and we rent their tanks. They get 4 stars from me on customer service but a big fat Zero for pricing. These companies should be regulated to prevent price gauging...I share your pain Boise customer!!!! Marta Logan Increased price per gallon to over $5.00 Phoenix Arizona
When I reached out to them and asked to lower the amount per gallon, since I'm retired and can't afford their prices I got a one time shipment for $3.60 a gallon. Since then, I have asked, via phone and emails, to talk to a manager or someone responsible for pricing and have have be...
Entity
Categories: Utility Companies
7, Report:
#1416200
Posted Date:
Dec 11 2017
Surban Propane Angier Office We were cheated out of a propane delivery. The Gentelman usually ring the doorbell and we go over the tank amount togther? North Carolina
I am very hurt by the service of the Suburban Propane Company located here In Angier, North Carolina. We have been LOYAL customers for YEARS and this is How we are treated? Our Tank was never at 0.0 gallons. Kim at Suburban told me it's a Percentage? That is a blatant lie. The Bill ...
Entity
Categories: Fuel Companies
8, Report:
#1350764
Posted Date:
Jan 19 2017
Suburban Propane Suburban Propane Very hostile and angry propane service provider. Threatened to remove their tank because I questioned their business practices and complained about an employee. In retaliation, they informed me they planned to retreive their tank after just filling it!!!! These people lie routinely about service and prices. They are infamous for such business conduct. Oakhurst, CA and Auberry, CA California
Suburban Propane in Oakhurst and Auberry, CA have threatened to remove my propane fuel souce tank because I have the temerity to question their prices and general business practices. They are (local managmen) are vindictive and punitive. Because I questioned their prices...
Entity
Categories: Consumer Services
9, Report:
#1321289
Posted Date:
Aug 08 2016
Agway Energy Services Suburban Propane Scam, doubles your bill Syracuse NY Syracuse NY
So these people at Agway called and promised a lower bill. My wife and I both live paycheck to paycheck and were trying to cut costs any way we could to save money. We decided to try it, and our bill has gone up every month since then. Now it is almost double what we were payi...
Entity
Categories: Utility Companies
10, Report:
#1310828
Posted Date:
Jun 11 2016
Suburban Propane, Virginia did no repair break in gas line for 3 days Portsmouth Virginia
On Saturday afternoon we notified Suburban Propane of a break in the gas line at the 800 number. Operator said turn off gas from valve and we could not go into the house or touch any switches, no smoking, sparks, etc. Service technician called and sa...
Entity
Categories: Utility Companies
11, Report:
#1261273
Posted Date:
Oct 14 2015
Eastern Propane Rochester New Hampshire Pat Lavoie sales representative Deceiving threatening and dishonest business practices Rochester New Hampshire
I interviewed 4 separate companies inquiring about purchase and installation of an underground propane tank. Unfortunately I chose Easter Propane. Mr Pat Lavoie was the representative that I had much conversation with regarding the purchase and installation. We specifically spoke ab...
Entity
Categories: Utility Companies
12, Report:
#1224807
Posted Date:
Apr 28 2015
Suburban Gas repeatedly allows my gas serivice to run out - leaving me without cooking gas or hot water - while charging me a ridiciulous amount of $7.00/gallon plus delivery fee Whippany, NJ Nationwide
This is not the first time this has happened. This company consolidated small owner/family operated gas companies into a conglomerate - when they first allowed my gas to run out August 2014 - the call operator kept reading off a pre-written card that the reason I ran out of ga...
Entity
Categories: Utility Companies
13, Report:
#1222267
Posted Date:
Apr 14 2015
Agway Energy Services SCAM ALERT SCAM ALERT SCAM ALERT I fell for the scam to switch to Agway Energy Services (owned by Suburban Propane) to be my supplier of choice for natural gas and electricity and ended up paying from 15% - 22% more even though they offered me a substantial savings. Syracuse NY
This will be true for most of the calls you receive from these boiler room operations. They call 2 - 3 times a week trying to get you to switch to some unheard of company that is 'allowed by the state to save you big bucks on your utility bills. You can check with your legitimate ut...
Entity
Categories: Utility Companies
14, Report:
#1221008
Posted Date:
Apr 07 2015
Suburban Propane / Ken Pittam /Cal Calanchini WE ONLY NEED TO WORRY ABOUT THE STOCKHOLDERS!! NOT THE CUSTOMERS! placerville California
ALL,
I was told by an employee of Suburban Propne that the regional manager(Ken Pittam and Cal Calanchini) stated in a conference call that they said they did not care about how high the prices are and that the stock holders come FIRST!! This completely opens everyones eyes to h...
Entity
Categories: Fuel Companies
15, Report:
#1217159
Posted Date:
Mar 21 2015
Suburban Propane of Placerville, CA Changes rate by multiple times with each bill. Fresno California
I was paying an average of $67 per month until my automatic payment authorization expired. Suburban immediately raised my monthly rate to $343.47, claiming that winter heating costs more. FIVE TIMES MORE???
Suburban is redlining senior resident mobile home parks to gouge t...
Entity
Categories: Utility Companies
16, Report:
#1189146
Posted Date:
Nov 15 2014
Suburban Propane -1564 Charged excessive per gallon price of $6.3991 for propane delivery Cape Cora Florida
Today, November 15, 2014, the Suburban Truck came and checked my 200 gallon underground leased tank. I was present. The driver said you are 65% full, might as well top it off to 80 since I am here anyway. I said okay.
He filled up 32.4 gallons and left a bill. I checked the bill an...
Entity
Categories: Consumer Services
17, Report:
#1185156
Posted Date:
Oct 27 2014
Suburban Propane Price Gouging Chapin South Carolina
The customer, by allowing a propane supplier to service their account on an auto-refill basis, trusts that the propane supplier will deliver gas at relatively competitive rates. This is not the case with Suburban Propane and perhaps all bulk propane suppliers. Suburban Pro...
Entity
Categories: Fuel Companies
18, Report:
#1160160
Posted Date:
Jul 07 2014
Suburban Propane siphoning funds, double chargng bennington Vermont
suburban propane sent me a bill with a balance that i paid in full. The next month, with out having made any deliveries, there is a balance again. I called about it and they said they would sort it out. The next month, after still making no deliveries, the balance ...
Entity
Categories: Questionable Activities
19, Report:
#1155259
Posted Date:
Jun 16 2014
Suburban Propane Not a good Company for a career choice Woodland California
On 7/6/2012 I went to my Dr. because I felt sick, I found out I had a sinus infection. I was diagnosed with sleep apnea several years ago and was using a CPAP machine. I told the Dr. I was feeling fatigue. Since I had been working as a professional truck driver with a Commercial Cla...
Entity
Categories: Fuel Companies
20, Report:
#1152579
Posted Date:
Jun 06 2014
Suburban Propane Unorganized theifs who steal money Brewster New York
I was a Suburban Propane customer for years , in the begininning as a smaller company the service was adequate! As the company grew there was a consistant increase in problems, from missed deliveries, to overcharging, and over charges. For the past three years my family has particip...
Entity
Categories: Utility Companies
21, Report:
#1150136
Posted Date:
May 28 2014
Suburban Propane Suburban Propane rip-off prices New Jersey Nationwide
We live in Leonardtown MD.We buy our Propane from Suburban.
We have no choice. It's their tank. It came with the house. SUBURBAN rips its customers off.
$5.09 for a gallon of propane, plus delivery, plus tax, plus hazmat, plus tank leasing fees. A complete rip off! We are on a pr...
Entity
Categories: Utility Companies
22, Report:
#1143573
Posted Date:
May 02 2014
Suburban Propane, Pennington Gas Price gouging Nationwide
Before Pennington gas was purchased by Suburban propane, I was a customer for 3 years. i had a large tank, too large for my house. Due to the size and the minimum fillup for a tank that size, we (myself and the courtious phone operator) decided to downsize my tank. Now it is 124 g...
Entity
Categories: Utility Companies
23, Report:
#1143524
Posted Date:
May 02 2014
Suburban Propane Price GOUGING! Oakhurst California
For the second delivery in a row Suburban Propane WAY over charged me by over $1.50/gallon compared to the other companies in the area. When called they out and out lied about the reasons, one of which was saying that we only were delivered to once a year so our price had to be hi...
Entity
Categories: Franchises
24, Report:
#1142676
Posted Date:
May 01 2014
Suburban Propane Suburban Oil Company Surburban Propane scamming long term customers on the cost of propane, Price GOUGING Whippany, NJ Nationwide
Where do i begin, As i am a current and long term costomer for over 20 years, I went on budget and still continue to have issues. Within my last couple deliveries there have been numerous problem with tou company, your prices as well as your customer service. I believe these problem...
Entity
Categories: Heating, Cooling & Ventilation
25, Report:
#1135574
Posted Date:
Apr 02 2014
Suburban Propane Gouged me on Propane prices Bell Buckle Tennessee
We pre-purchased propane for the year and used all of our pre-purchase amount and had to buy more from Suburban. They charged $6.20 per gallon for the additional fuel.When I called to ask why it was so high they said that it was the market price. I explained that I had visited a web...
Entity
Categories: Fuel Companies