2, Report:
#1497687
Posted Date:
Jul 16 2020
Empire Today Failure Repair/Fix Carpeting that was cut short and is delaminating Orlando FL
We purchased a home in November 2018 and called Empire Carpet out for a quote on flooring. During our consultation we opted to replace only the carpeting throughout the ho.e as the cost was way more than what we were expecting. Within a week of signing our contract we had carpeting ...
Entity
Categories: Flooring
3, Report:
#1452251
Posted Date:
Jul 18 2018
Empire Carpet and Tile 10 hours to install bedroom carpet —Carpet pieced and loose The Villages Florida
We love the carpet and laminate that the salesman presented and sold us. The installation, however, has been a nightmare. The installers could not speak English and had been in this country for only 7 months. The laminate was installed in a timely fashion and looks good, although I ...
Entity
Categories: Customer Service & Support
4, Report:
#1423793
Posted Date:
Jan 18 2018
Empire Flooring Empire Today Empire Today, LLC Empire Carpet Empire Floor Lied about warranty and installed cheap floors that chipped right away Illinois
I hired Empire Today in September do put in new hardwood floors in my kitchen and living room. They assured me there was a warranty for normal wear and tear. Within one month, me and my family noticed chips in the wood and scratches in the floor. I called Empire and advised them tha...
Entity
Categories: Flooring
5, Report:
#1412415
Posted Date:
Nov 17 2017
Empire Carpet warranty Twinsburg Ohio
I called the company in September about my carpet coming apart at the seam. October 13, installers came out and said it wasn't the seam after they tore it up more. They stated carpet is falling apart because I steam cleaned my carpet.
Today I am told that voids the warranty. T...
Entity
Categories: Carpet & Tile Installers, Carpet & Tile Stores
6, Report:
#1372963
Posted Date:
May 13 2017
Empire Carpet Empire Today Ruined our dream home Nationwide
We bought our home and prior to move in we wanted all new carpet. The previous owners had dogs inside and we have allergies. So we called Empire.
The installers came out and finished the job in a matter of hours. With their discounts our price was about 7k.
We move in and the din...
Entity
Categories: Carpet & Tile Installers
7, Report:
#1367040
Posted Date:
Apr 24 2017
Nationstar, Holding my insurance funds to repair my home. Vernon New Jersey
Two days before Thanksgiving we experience a very bad blow back by our furnace. After dealing with the Insurance company, our claim was approved.
I contacted the bank previously to receiving the check to determine exactly what I needed to include with the Insurtance Check. I was ...
Entity
Categories: Cleaning Services
8, Report:
#1351682
Posted Date:
Jan 24 2017
Empire Today Empire Carpet The carpet and tile wasnt even installed and I was very disappointed Luthersville Georgia
We had a pipe burst that flooded our basement. I called three different companies and Empire had a sales associate sent out almost immediately. She had samples of carpet and tile and was very knowledgeable. I was able to choose what I needed and it was all good. Then.. at the end of...
Entity
Categories: Carpet & Tile Stores
9, Report:
#1344109
Posted Date:
Dec 21 2016
empire flooring empire carpet t v adds atlanta Georgia
the flooring products they use are cheep grade they tear up after 2 years and they tell you to replace the whole job again
Entity
Categories: Home Improvements
10, Report:
#1342931
Posted Date:
Dec 13 2016
EMPIRE CARPET Promised deliver and did not. Maryland Heights, MISSOURI Missouri
Completed order with them promised delivery on 12/12. No show. Rescheduled to 12-13. Waiting for them then they called and said CARPET was out of stock until 7 to 10 days.
Promise things they cannot deliver. Don't do business with them. NEVER.
Entity
Categories: Bait-and-Switch
11, Report:
#1339790
Posted Date:
Nov 25 2016
Empire Carpet After carpet installation seams rippled and discovered a nail had been hammered into the carpet and floor beneath. We have made 4 appointments for repair. One they went to the wrong address 3 they cancelled after waiting all day. Customer Service was incompetent. Supervisor Pia was rude. Absolute worst. Have now rescheduled for the 5th time. Islandia, Nationwide
Empire Carpet installed 3 rooms of carpeting in our house. In less than a year the seams started to buckle. Following the seam under the sofa we noted that a large tack had been driven through the carpet and into the floor.After several phone calls and e mailing pictures we receiv...
Entity
Categories: Home Improvements
12, Report:
#1334127
Posted Date:
Oct 20 2016
empire today empire carpet ,empiretoday.com sales rep Farmington Minnesota Nationwide
i called empire to get a quote for carpet, had the appt setup for 10-19-16 between 5pm and 7pm. the sales rep showed up at 515pm pulled accross the street from my place, called me from a restricted number ( all the time i was outside looking at him) i missed the call as my neighboor...
Entity
Categories: Carpet & Tile Installers
13, Report:
#1332372
Posted Date:
Oct 10 2016
Empire carpet Low grade carpet passed off as high quality Nationwide
Empire today came to my new house to show carpet samples. They assured me the sample I chose was much better than builders grade . The carpet was installed in February and it is now Oct and I can see all seams in the carpet where it meets in doorways and midroom. The carpet is s...
Entity
Categories: Carpet & Tile Installers
14, Report:
#1327944
Posted Date:
Sep 13 2016
Empire Carpet Promise carpet did not show and will not return calls 9 Return Deposit NOW) sacramento california
Empire set out a sales person who promised the carpet we ordered will be installed on 9/12/16. we just moved in and spent all weekend painting the room before install on Monday 912/16. My wife stayed home waiting for the installers and no one showed by 9 AM so she called the custome...
Entity
Categories: Home Improvements
15, Report:
#1288224
Posted Date:
Jul 25 2016
Empire Today Empire Direct Horrible Customer Service! North Haven, CT Nationwide
I would never use this company again. This review is for tile work that was to be done by Empire Carpet / Flooring company. The work was initially done on January 8th. After inspecting the work, I promptly sent an email to my contact salesperson, Muir, outlining the problems and th...
Entity
Categories: Carpet & Tile Installers
16, Report:
#1297189
Posted Date:
Apr 01 2016
Empire Carpet Empire Today Poor quality carpet failed less than 1 year after install. Empire refuses to fix the problem or issue refund. Sacramento, CA Nationwide
We purchased our carpet for our home from EMPIRE carpet. We were then contacted by the installers who arranged a date and time for install. A day prior to install, we had to pay to have our furniture removed from the home per Empires request, and took the day off work to be availabl...
Entity
Categories: Carpet & Tile Stores
17, Report:
#1294660
Posted Date:
Mar 19 2016
Empire Carpet Employment Scam Santa Fe Springs Nationwide
This is a warning to anyone considering working for this company. I accepted a job as a sales rep for Empire, it was 100 percent commission based and I was supposed to get 5 appointment per day. On average I got 1 appointment per day and a lot of these were people who lived in apa...
Entity
Categories: Home Improvements
18, Report:
#1255808
Posted Date:
Sep 18 2015
Empire Carpet and Flooring Buyers Beware!!!! Deceptive Business practice philadelphia pennsylvania
This company's business practices are not only deceptive but they have no regard to client satisfaction.
My situation started in July 2015 when I contacted the company to have carpeting removed from my stairs and hardwood treads and risers put in. They sent me an installer to come...
Entity
Categories: Carpet & Tile Stores
19, Report:
#1196933
Posted Date:
Dec 21 2014
Empire Today LLC Empire Carpet, 800-588-2300 EMPIRE, Empire Carpet, Hardwood Floors, Tiles & Laminate Bad Customer Service, Aggressive, Bad Attitude, Rude, Unprofessional Salesman Nationwide
I was told by a friend that she used Empire Today for her carpet so I decidded to give them a call since we were planning to have our upstairs floors redone. The guy scheduled me an appointment and someone was scheduled to come out to our house 3 days from the day I called. A guy na...
Entity
Categories: Carpet & Tile Installers
20, Report:
#1191910
Posted Date:
Nov 29 2014
Empire Today Empire Carpet Nightmare
This company is a nightmare to deal with. Not enough installers, arrive late, and take forever. Our job was supposed to start between 8 & 10. Received call day of installation backing us up to later in the morning. Crew arriverd at 12:30p.m. and it took until 9:30p.m. to com...
Entity
Categories: Carpet & Tile Stores
21, Report:
#1185224
Posted Date:
Oct 27 2014
Empire Carpet The installers showed up without enough carpet, and nobody in the main office would return phone calls. Chicago Nationwide
iI signed a contract with Empire Carpet to install carpet in 3 bedrooms. Part of the contract was for the installers to move furniture . My husband and I each took the day off of work. We were to remove all things from the closet and disable all of the electronics which we did. Th...
Entity
Categories: Carpet & Tile Stores
22, Report:
#1185122
Posted Date:
Oct 27 2014
Empire Carpet Rip off and Don't back their product or installation Not great installers and don't stand behind their product! Long Island Nationwide
Empire carpet is a total ripoff and does not stand behind their product. Installation was done on a carpet in our home (might I add a berber which is supposedly the toughest one of all). The carpet itself came apart at the seams, called company and they stated it was out of warranty...
Entity
Categories: Builders & Contractors
23, Report:
#1176388
Posted Date:
Sep 12 2014
Empire Carpets, IL BE-AWARE OF EMPIRE CARPET SCAM! DO NOT BUY YOUR CARPET FROM THEM!!!!! Illinois
Entity
Categories: Carpet & Tile Installers
24, Report:
#1163668
Posted Date:
Jul 21 2014
J & A Mobile Showrooms Empire Carpets & Showers, John Charles Segovia, April Amanda Segovia Promised to Provide Service within 48hrs, Took Our Money, and Never Showed Up Arlington Texas
My husband mistakenly made an appointment with John Segovia, Owner of this so-called business thinking it was the real Empire that you see on the commercials. He even told this guy that we have been dealing with them for years for 2 other homes. Rather than John correcting him and a...
Entity
Categories: Carpet & Tile Installers
25, Report:
#1162248
Posted Date:
Jul 15 2014
Empire Today - Empire Carpet & Blinds Customer serve-less at it's best Charlotte North Carolina
EMPIRE CARPET – CHARLOTTE, NC SERVICE AREA This branch of Empire Today which serves a large area surrounding Charlotte, NC seems to have serious issues with their installation department. The products we chose have been as promised but that is where it ends. The a...
Entity
Categories: Carpet & Tile Stores