226, Report:
#707928
Posted Date:
Mar 21 2011
Asurion Technology Protection Never Using This Service Again, Phones Are Worse Quality Than the One I Sent In! Internet
I'm furious! After a friend sat on my Alias 1, my mom told me to go through Asurion and get a replacement, which my brother has never had a problem with. The phone arrived in 2 days which was fine, but the battery compartment door squeaked when i would text and the keyboard backligh...
Entity
Categories: Miscellaneous Electronics
227, Report:
#708524
Posted Date:
Mar 21 2011
Asurion Verizon Wireless' insurance partner Asurion Cell Phone Insurance Rip Off, Internet
First off I would like to state that I am appalled at how much a company can rip you off, and that it is totally legal. I had my cell phone stolen and called Asurion. I expected to pay a small deductible. I owned a 2 year old Blackberry storm, and they wanted to ch...
Entity
Categories: Miscellaneous Electronics
228, Report:
#700070
Posted Date:
Feb 26 2011
Asurion Sprint's cell phone insurer Smyrna, Tennessee
So my Sprint PDA dies and I have the $7/month plan from Asurion. I'm told to call them. I go online/call them and they tell me they don't have a Palm Pre in stock (keep in mind ebay has hundreds of them available for less than $50)... I don't think to look before I go thru...
Entity
Categories: Cellular Phone Companies
229, Report:
#699611
Posted Date:
Feb 25 2011
asurion sprint Paid high deductible for reconditioned messed up phone, Internet
I have been paying $7 a month for 15 months. That’s $100. When I lost my phone, Sprint sent me to Asurion. They said I would get all of my information back if I used that company and got the same phone. So I paid them $100. That’s $200 total.
When I first received it...
Entity
Categories: Cellular Phone Companies
230, Report:
#696159
Posted Date:
Feb 16 2011
AT&T MEGA MONSTER PHONE COMPANY I have a confirmed purchase in asurion Roadside Assistance service nashville, Tennessee
received a mailer today stating that it was confirming the purchase of a Roadside Assistance service that is only $2.99 per month charged to my cell phone bill.... I have to do nothing since I am already confirmed and enrolled........
I have already called AT&T and they confirm...
Entity
Categories: Cellular Phone Companies
231, Report:
#691996
Posted Date:
Feb 08 2011
Verizon Wireless Customer Service FAIL , Internet
For at least the past ten years, I have been a Verizon Wireless customer, & until recently, I have never had an issue with the company. Their plans have great pricing, the coverage in my area is impeccable, & the representatives in the store have always been more than willin...
Entity
Categories: Cellular Phone Companies
232, Report:
#690080
Posted Date:
Feb 03 2011
Sprint/Nextel/Asurion Retail stores don't replace you phone, only sells them. Asurion sends bad phones and charges $500 if you don't send back the whole one. Internet
Sprint has two diffrent companies. Also I pay $10.00 for insurance and they want me to pay $50.00 to replace my old phone. Assurance is a diffrent company from sprint, but yet they can charge $500 for not sending back the old phone when u pay them $10.00 a month.
And Sprint makes ...
Entity
Categories: Cellular Phone Companies
233, Report:
#665853
Posted Date:
Dec 20 2010
Asurion www.phoneclaim.com $50 Deductible before they will replace FREE phone San Mateo, California
When we tried to file a claim with Verizon Wireless's insurance carrier, Asurion, for a broken phone, we found out that Asurion wants $50 to replace a Samsung Haven that Verizon is giving away free! And this is after twelve years of being a Verizon customer and paying the $5 m...
Entity
Categories: Cellular Phone Companies
234, Report:
#665135
Posted Date:
Nov 24 2010
Sprint/Nextel , Asurion, equipment failure, bad service, Multiple locations, Nationwide
Well, where do I start? I'm part of what must be another Sprint horror story and something to add to the saga of deplorable customer service experiences. Mine starts off with my previous phone which was the Palm Pre. While this report does link into Asurion, I have to say I bl...
Entity
Categories: Cellular Phone Companies
235, Report:
#657586
Posted Date:
Nov 02 2010
Asurion WIRELESS PHONE INSURANCE SCAM! Kansas City , Missouri
Dealing with this company is a NIGHTMARE!!! They are the worst kind of insurance company. One who charges you premiums and then avoids paying claims and righting the situation at all costs. Unfortunately I have had two dealings with them, this recent one even worse...
Entity
Categories: Insurance Companies
236, Report:
#650453
Posted Date:
Oct 13 2010
Asurion phone claim, This company is a rip-off! Internet
10/08/2010
I got T-Mobile Service a few weeks ago. New 2 year plan. On OCt 8th I worked, visited a few stores and went out to eat. When i arrived to my girlfriends later that day, I realized my phone wasnt in my jacket where i though it was the whole time. I went back to the car an...
Entity
Categories: Cellular Phone Companies
237, Report:
#646945
Posted Date:
Oct 03 2010
asurion insurance services inc sent me a refurbished phone that dont work i paid for insurance and contacted them yet they do not respond this happens to many people my phone is a important part of my bussiness nashville, Tennessee
Made claim due to lost phone. Paying monthly insurance and received refurbished phone. After receiving phone, new claim filed because refurbished phone doesn't work. New claim ingored and no call or communication received from Asurion. My phone is very i...
Entity
Categories: Cellular Phone Companies
238, Report:
#633928
Posted Date:
Aug 26 2010
VERIZON WIRELESS - ASURION CELL PHONE INSURANCE Verizon, Talk about getting the run around! Internet
Worst example of BAD SERVICE!! Asurion & Verizon Wireless policy SUCK!!! Long story short... Bought my droid phone at Best Buy & got the insurance through Verizon (mistake #1). I should have bought the (((competitor's name redacted))) plan ($9/month with no deductible, get a...
Entity
Categories: Cellular Phone Companies
239, Report:
#631265
Posted Date:
Aug 18 2010
Asurion (wireless phone insurance) VZW Verizon Wireless Tries to replace your phone with a lesser product. Nahsville, Tennessee, Internet
I lost my Motorola Droid phone on 07/29/2010 on a flight from our home in Florida to Stuttgart Germany. We filed a claim and, after two weeks of getting the run-around, we finally were able to process a claim. After our claim was approved we received a message from the c...
Entity
Categories: Cellular Phone Companies
240, Report:
#632467
Posted Date:
Aug 17 2010
Sprint - Sprint PCS - Sprint Wireless Sprint Deceptive trade practices, lies, poor customer service Overland Park, Kansas
For a few years I have had Sprint cellular service. At first the service was good and I had no issues. My phones were always good and the billing process was also easy. This past fall, a relative purchased a Blackberry for me as a Christmas present that was replacing my L...
Entity
Categories: Cellular Phone Companies
241, Report:
#624382
Posted Date:
Aug 14 2010
Asurion (wireless phone insurance) Quick to down grade, and take your money. Internet
I've always paid for the insurance on all my cell phones through the past 15 years. I have used it one time. My phone fell out of my hand and into a sewer and I watched it as it floated away.
I called asurion and explained what happened and they told me that my phone (moto Dro...
Entity
Categories: Cellular Phone Companies
242, Report:
#626814
Posted Date:
Jul 27 2010
A T & T ASURION ROADSIDE ASSISTANCE SERVICES LLC Fraudlently claimed I purchased roadside assistance plan for wireles phone and would be billed in 30 days if i didn't cancel when I phoned to cancel the day received I was told I was already billed bu Nashville, Tennessee
Claimed I purchased Roadside Assistance Plan and would be billed on my AT & T Wireless phone bill if I didn't cancel within 30 days, which I never purchased.This is a typical scam that automatically increases someone's monthly bill when they fail to read their entire mail!
Entity
Categories: Cross-Border Scams
243, Report:
#585760
Posted Date:
Jun 02 2010
Asurion I,,ve been paying on cell phone insurance about 7yrs and my cell phone cost me 480 dollars and when the phone broke and i filed an insurance claim they han the nerve to sent me a phone thats wroth 100 SMYRNA, Tennessee
I,ve been paying insurance to this company for over 7yrs and, i had a very good phone that cost me 480 dollars and when my phone broke and i filed a claim and they had the nerve to send me a 100 dollar phone and tell me thats all they could send, the phone is cheap i can read t...
Entity
Categories: Cellular Phone Companies
244, Report:
#603572
Posted Date:
May 15 2010
Asurion SPRINT cell phone insurance company high deductable fee, and a reconditioned cell phone without accessory, Internet
I paid insurance fee of $7/mon for my HTC Mogul (from Sprint) for two years and half years. they changed the policy later which requires high deductible. Mine was $100. two month ago, in March 2010, I lost my phone and I filed claim and paid $100. When the replacement came, I only f...
Entity
Categories: Cellular Phone Companies
245, Report:
#602451
Posted Date:
May 12 2010
Asurion Cell Phone Insurance - T Mobile asurion is deceitful Internet
i had a smart phone that was stolen from me so i decided to use my insurance claim. i had to pay a 130.00 deductible to receive a new phone. the phone arrives the next day minus the memory card. i called t-mobile and was told that my memory card isn't included in my claim because it...
Entity
Categories: Miscellaneous Companies
246, Report:
#594036
Posted Date:
Apr 17 2010
Asurion Corporation Asurion, Phoneclaim.com, asurion.com Sent me 5 Bad Phones Awaiting the 6th With NO Return Calls, Internet
I had my cell phone stolen March 11th 2010, it is now April 16th. I have received 5 cell phones which have not worked properly or have been down right unuseable due to the fact that they sent me a remanufactured one from Korea without a proper ID #, the best one was with the pl...
Entity
Categories: Cellular Phone Companies
249, Report:
#458113
Posted Date:
Dec 13 2009
Asurion And Sprint Illegal Insurances Practices By Asurion and Sprint Springfield Nationwide
I walked into a Sprint store about 10 months ago to purchase the Samsung Instinct. The Sprint Rep told me about the insurance on the handset. It's only $3 per month and there's only a $50 deductible. My phone was recently stolen. I went to file a claim, just to find that Sprint/...
Entity
Categories: Cellular Phone Companies
250, Report:
#481328
Posted Date:
Oct 24 2009
NEW - National Electronics Warranty Corp. Asurion Sent unprofessional letter that claimed unauthorized tampering with product sent to be repaired, voided the warranty. All calls to warranty dept placed on hold for an hour without be answered citronelle Alabama
I bought an xbox 360 from Walmart in Saraland Alabama, a week after the year warranty ran out the xbox quit working. I called Walmart and was provided with contact info for (ASURION) in Smyrna Tennessee. I spoke with David (middle eastern voice) and he was nice and very apologetic (...
Entity
Categories: Miscellaneous Electronics