1, Report:
#1530104
Posted Date:
Dec 09 2023
American Furniture Warehouse AFW Refused to replace damaged furniture Glendale AZ
Purchased a sofa table and stools. Waited three months for delivery. Watched the delivery men push the table off the roller cart and scratch the top of table. Asked to return the item and was told by delivery men to keep it until customer service sends the new one. Asked to se...
Entity
Categories: furniture, Furniture store, Home Furniture
2, Report:
#1349177
Posted Date:
Jan 11 2017
AMERICAN FURNITURE WAREHOUSE GETTING RICHER BY CHEATING THE CUSTOMERS AURORA Colorado
I purchased $4,495.00 worth of merchandise from American Furniture Company (AF), Aurora, CO on April 10, 2015. The purchase included a mattress set which are still under warranty.
On November 27, 2016 per stipulation from AF, I completed the requested documentation for an inspe...
Entity
Categories: Mattress Stores
3, Report:
#1281688
Posted Date:
Jul 23 2016
American Furniture Warehouse Sales Defective Beds Englewood Colorado
I purchase a Simmons mattress being talked in to buying the more expensive one due to it had a 10-year warrant of any defect as stated by the salesman.
After the purchase, I notice the bed did not fit properly on the bedframe, so after calling customer service, they suggested a new ...
Entity
Categories: Mattress Stores
4, Report:
#1317813
Posted Date:
Jul 20 2016
American Furniture Warehouse Return policy not followed- would not credit back full amount based on their error gilbert, arizona
I purchased a king size box spring from American Furniture Warehouse. When the box springs (there were two due to the size) arrived at my house, my Fiance mentioned to the delivery people that the box spring set was too long. The delivery men responded with you may need to get a new...
Entity
Categories: Mattress Stores
5, Report:
#1248584
Posted Date:
Aug 14 2015
AMERICAN FURNITURE WAREHOUSE MADE IN AMERICA BUT NOT SHOP AT AMERICAN FURNITURE WAREHOUSE AURORA Colorado
This issue raises an extraordinary interest that compels me to direct to the Rip-Off Report attention immediately. The absence of a response American Furniture Warehouse (AFW) has only articulated suggests a holding principle not to remedy the issue. Their customer service onl...
Entity
Categories: Customer
6, Report:
#1237965
Posted Date:
Jun 25 2015
The Mattress Center Mattress Distribution Center Comfort xpress Direct Buy Furniture Services Mattress 4 less Geoffrey Saucer MATTRESS SCAM. BE WARNED. Fort Collins Colorado
Classic bait and switch. Sleazy to boot. Had to call a legit looking phone number to get mattress details. I showed up and he tried selling me everything except the mattress I came to see. He tried getting me to buy a clearly used mattress that he called a model. When I asked wh...
Entity
Categories: Bait-and-Switch
7, Report:
#1195618
Posted Date:
Dec 16 2014
Bailey's Moving and Storage Don't let these people near your home. Destroyed everything they touched. Colorado Springs Colorado
After retiring from the military, this company was selected by TMM to pack our home and store everything for about 4 months.
During the packing process, it was obvious that the three young men representing this company had no idea what they were doing. One of them attempted to move...
Entity
Categories: Moving Companies
8, Report:
#1190243
Posted Date:
Nov 20 2014
American Furniture Warehouse Fails to deliver, lies, cancels against wishes, refuses to provide contact for corporate or owner in Englewood Colorado
On November 3, 2014 I placed an order online. I received confirmation and waited for delivery. On November 18th, 2014 I still had not seen my desk so I called to find out what was going on. I was told that I would have my desk on Wednesday. Thursday I called back and was told that i...
Entity
Categories: Office Suppliers & Stationers
9, Report:
#864495
Posted Date:
Apr 12 2012
American Furniture Warehouse Colorado Artists Wall Art Program Northglenn, Colorado
Please Be advised that if You an Artist, Photographer or Fine Artist, You should stay clear of American Furniture Warehouse Wall Art Online Program. Reason is that when you submit Images at High Resolution, 300Dpi ( AFW only wants 150Dpi - Lower Quality) and if they the Person(...
Entity
Categories: Questionable Activities
10, Report:
#804595
Posted Date:
Dec 03 2011
American Furniture Warehouse, Pueblo Colorado Head board made in Viet Nam emits awful odor from leather Pueblo, Colorado
Purchased bedroom set from American Furniture warehouse 3 years ago in Pueblo CO. Bought a second home in Phoenix AZ where Furniture was placed and we wintered there. Started noticing a year ago that there was a strange odor we noticed when we slept..it was fleeting and ...
Entity
Categories: Furniture & Furnishings
11, Report:
#644985
Posted Date:
Sep 30 2010
American Furniture Warehouse No customer service, manager can not manage. colorado, Colorado
Bad customer service. Bought a dresser that came without knobs. Was told none in stock they would have to get some from the manufacturer. Six weeks later no knobs. Called customer service again, said could send floor model, i declined. He offered to com...
Entity
Categories: Furniture & Furnishings
12, Report:
#412699
Posted Date:
Apr 22 2010
American Furniture Warehouse will not exchange defective furniture Thornton Colorado
I am writing this letter to inform other customers to not buy furniture from American Furniture Warehouse; they have horrible customer service, sell defective furniture and have No Return Policy even if the furniture you paid good money for is defective. In May of 2008 my husband an...
Entity
Categories: Department & Outlet Stores
13, Report:
#444556
Posted Date:
Sep 26 2009
American Furniture Warehouse Rip Off on warranty for furniture Englewood Colorado
We purchased a 3 piece sofa recliner set 6-08 from American Furniture paying $1424.98. The mechanism in the sofa broke in January 09. We called and AFW sent out a tech 2-5-09 to check the sofa. He agreed that the mechanism was broke and needed to be replaced. We waited until 2-16-09...
Entity
Categories: Furniture & Furnishings
14, Report:
#494666
Posted Date:
Sep 14 2009
American Furniture Warehouse AFW Horrible customer service, Internet
bought recliner chair in '08, it's defective.took 2 weeks after my call for repair to get someone out here to look at it.inspector agreed chair needed to be picked up and fixed.date is set for pickup, I'm told I'll get a call the night before with exact pickup window.no one calls.ne...
Entity
Categories: Furniture & Furnishings
15, Report:
#459719
Posted Date:
Jun 08 2009
American Furniture Warehouse Would not rectify damaged furniture Englewood Colorado
I purchased a bedroom set in June for $1,000 and when AFW delivered the furniture, the rails on the bed were broke and their were several nicks on the chest & nightstand. The back of the desk and hutch were pulled apart and only half way stapled as well as having several nicks and l...
Entity
Categories: Furniture & Furnishings
16, Report:
#446589
Posted Date:
May 24 2009
Neighbors Moving - Father And Sons Moving And Storage - RIP-OFF Lies, Late to do work, Employees Convicted Criminals, Damages Furniture Denver Colorado
My Fiance' and I used Neighbors based on a recommendation of a friend of a friend, BIG MISTAKE. The movers that actually did our move were from Father and Sons, which is the same company.
The first day of our move they were to arrive by 2pm, they arrived 10pm, then freaked out t...
Entity
Categories: Attorney Generals
17, Report:
#412062
Posted Date:
Jan 14 2009
American Furniture Warehouse Will not allow me to return a defective sofa I purchased Thornton Colorado
I am writing this to notify anyone that plans on purchasing furniture from American Furniture Warehouse to be aware, they have no return policy, horrible customer service and sell defective low quality furniture. My husband and I purchased a sofa set in May of 2008.
One month la...
Entity
Categories: Department & Outlet Stores
18, Report:
#348412
Posted Date:
Jul 07 2008
American Furniture Warehouse accused, ripped off, Westminister Colorado
I recieved a dresser from American Furniture Warehouse and it had bubbles on it. I assumed that it was only going to be a couple of them and was not very worried about it but as the days passed it got worse and worse. I then asked my stepdad what he saw and thought and what I should...
Entity
Categories: Inspectors
19, Report:
#290760
Posted Date:
Dec 16 2007
American Furniture Warehouse In Colorado American Furniture Warehouse in Colorado HORRIBLE Customer Service! Thornton Colorado
I went to American Furniture Warehouse on Dec. 2 2007 Bought some Livingroom furniture and chose delivery. Delivery was going to be on Sunday Dec. 9 the night before I call to cancel the delivery because we had measured the room and was not going to fit. The lady that answered which...
Entity
Categories: Furniture & Furnishings
20, Report:
#143966
Posted Date:
Apr 01 2006
American Furniture Warehouse Does not deliver special orders. Rude & inept customer service. ripoff Denver Colorado
On February 25, 2005 I shopped in their store on South Wadsworth and found some furniture I liked but I preferred one of the alternative fabrics; so I agreed to special order a loveseat and two chairs. I was told it would take six to eight weeks for delivery. In a consumer's mind ...
Entity
Categories: Furniture & Furnishings