76, Report:
#1055436
Posted Date:
Jun 01 2013
Assurance Wireless, Virgin Mobile Usa Lifeline Assistance unethical, erroneous billing practice & charges, multiple business contacts and addresses Parsippany New Jersey
Assurance wireless original phone lost and replaced once. Free monthly Lifeline Assistance minutes. Additional phone had to be purchased by consumer through virgin mobile usa as advised by Assurance wireless. Consumer minutes come through on the 15th of each month, yet, Top Up' Bill...
Entity
Categories: Unusual Rip-Off
77, Report:
#1055392
Posted Date:
May 31 2013
assurance wireless, virgin mobile crummy service, they say I used 230 min ..no way...something else is going on? I dont think I used 100 min this month. I had dental work done,I couldnt talk. Parsippany New Jersey
I had dental work this month and couldnt talk, they say I used up 250 min ..Not a chance...
I use keyguarde and hate to talk on the phone.. and even more important is people hate to talk to me..
This is the first day I've been able to talk in a while as I had major Oral sergery this...
Entity
Categories: Telephone Companies
78, Report:
#1053675
Posted Date:
May 24 2013
assurance wireless I had my government phone stolen. I would not have this phone if i could afford one. They refused to give me another phone and told me to go buy a new one. Internet
I had an assurance wireless phone thru a government agency because i could not afford on. It was stolen when i called they refused to send a new one. I would not have this phone if i could afford one. They said the phone was out of warranty. This phone came with no warranty.
Entity
Categories: Cellular Phone Companies
79, Report:
#1053040
Posted Date:
May 22 2013
assurance wireless paying for unlimited? Internet
I am a customer of assurance wireless and i pay for unlimites calls texts and internet 32.10 mo. I am not able to resolve internet issues with them since march . i made several calls and spend quite a bit of time with troubleshooter they have not resolve...
Entity
Categories: Cellular Phone Companies
80, Report:
#1052490
Posted Date:
May 21 2013
Assurance Wireless Company just does not care about anything Internet
This company does not care and is staffed by people who do not listen and do not know how to troubleshoot a phone. They jerked me around for three weeks when I was without outgoing phone service from my house. They said it was a problem with coverage and I just didn't have coverag...
Entity
Categories: Cellular Phone Companies
81, Report:
#1052056
Posted Date:
May 19 2013
Assurance wireless Being charged for texts I don't open,problems with dropped calls,owe me 250texts that I paid for and never got them,problems with services in general.customer service not listening to problem Internet
Problems with dropped calls.problems with the service on my phone,they just keep telling methey are doing maintnenceCharging me for texts I don'teven open. Also put 5$ omn for the250minutes and 250texts package.a customer service agent couldn't figure out why the texts wouldn't go t...
Entity
Categories: Cellular Phone Companies
82, Report:
#1050098
Posted Date:
May 11 2013
Assurance Wireless Refused to help me! Parsippany New Jersey
I was trying to get a cell phone through assurance wireless and I sent in all of my documents through the mail they said they had received them and that I asked him to read me off what documents was needed and when he read them to me he assured me that I had sent in all the right do...
Entity
Categories: Cellular Phone Companies
83, Report:
#1048494
Posted Date:
May 05 2013
DST ENTERPRISES Angela Smith, Mark Elie, Mindy Hershorin, Ed Brandt Assurance Wireless Virgin Mobile sprint DST ENTERPRISES scam non-payment money owed fraud Angela Smith Mark Elie ed Brandt mindy Sergio Internet
DST ENTERPRISES / ASSURANCE WIRELESS
I was hired by Angela Smith, as a Field Manager for the Lifeline program, distributing free phones to low income individuals. Since starting 3/24/13, it has been nothing but a headache. Field managers are to be compensated a $500 weekly base pl...
Entity
Categories: Advertising Agencies
84, Report:
#1046947
Posted Date:
Apr 29 2013
assurance wireless virgin mobile Defective equipment, lied, took money, refused to let me speak to supervisor, hungup on me parpsippaney, Internet
I got a lifeline 250 free minute government phone from Assurance wireless. It continually took minutes and would dial numbers somehow, numerous redials without my help. I called and they replaced minutes after 3 calls and agreed to send replacement phone. I decided to use my Verizon...
Entity
Categories: Cellular Phone Companies
85, Report:
#1040959
Posted Date:
Apr 20 2013
Assurance Wireless Virgin Mobile USA Failure To Honor Agreement Parsippany, New Jersey
Consumers,
Plain and simple: Assurance Wireless is a rip off. It is a scam, and a sad one at that as it hurts those of us who sincerely need this kind of lifeline assistance. I was told I was eligible for Assurance Wireless services if I was currently receiving food stamps or rec...
Entity
Categories: Cellular Phone Companies
86, Report:
#1040361
Posted Date:
Apr 03 2013
assurance wireless false abvertisement internet
Assurance wireless is an ripoff its false abvertisement.they say they don't service out here where I am but where my mom is from is more country this where I am.I have2 kids my son is adhd and odd and bipholar and I need all the help I can get..I think its compleate bs.I have been t...
Entity
Categories: Cellular Phone Companies
87, Report:
#1037537
Posted Date:
Mar 29 2013
Assurance Wireless (DST Enterprises, Agent) Virgin Mobile, Sprint Violations involving 1099, W-9 independent contractor hirings and requirements attached to working for this Company. Internet
This complaint was sent to the President of the Agency which is contracted to market the Assurance Wireless Lifeline Cell Phone give away program. The director that oversees the Policies and Procedures for Assurance Wireless was also c/c'd as was the CEO of Sprint: Mr. Daniel ...
Entity
Categories: Cellular Phone Companies
88, Report:
#1037338
Posted Date:
Mar 23 2013
assurance wireless virgin mobil poor service - ripping off consumers with low income and serious health problems such as cancer - times when no service at all mattoon, Illinois
our government needs to do business with american corporations with employees who's main language is english - this is still america is it not?
Entity
Categories: Government Stupidity
89, Report:
#878683
Posted Date:
Feb 26 2013
Assurance Wireless Virgin Mobile, Sprint Assurance Wireless Fraudulent Program Rips off Consumers and the Government Internet
I applied for Assurance Wireless in February 2012. I'm on food stamps and a couple of other government programs, so I knew I qualified. I called their customer service number to ask questions regarding phone calls, texting, etc. I was told the 250 minutes were voic...
Entity
Categories: Cellular Phone Companies
90, Report:
#619980
Posted Date:
Feb 25 2013
ASSURANCE WIRELESS FROM VIRGIN MOBILE I AW THE AD ON TV, I CALLED BUT APPARENTLY THIS IS A SCAM --- TOO BAD Internet, Internet
I SHOULD HAVE KNOWN IT WAS TOO GOOD TO BE TRUE! I SAW THE AD ON TV THAT SAID THAT LOW-INCOME, UNEMPLOYED PERSONS WHO WERE ENROLLED IN CERTAIN GOVERNMENT PROGRAMS WERE ENTITLED TO A CELL PHONE AND 200 FREE MINUTES A MONTH. I CAN NO LONGER AFFORD A PHONE...
Entity
Categories: TV Advertisements
91, Report:
#1014950
Posted Date:
Feb 16 2013
Assurance Wireless Father-in-law in Nursing Home and receives no money and can't get an assurance phone PARSIPPANY, New Jersey
My father-in-law resides in a nursing home and receives $45.00 a month from his social security check. The nursing home receives all his money with the exception of $45.00. November of 2012 I sent
Assurance Wireless his Social Security benefits statement and a letter from the...
Entity
Categories: Cellular Phone Companies
92, Report:
#1005390
Posted Date:
Jan 29 2013
ASSURANCE WIRELESS FALSE ADVERTISING MATTOON, Illinois
i applied 6 times now to assurance wireless as i have 2 disabled daughters and have often needed a cell phone to call doctors or to get aid for my daughters. ALL 6 times i have been denied. i have called each time and told that the papers i sent in weren't good enough.&n...
Entity
Categories: Cellular Phone Companies
93, Report:
#998983
Posted Date:
Jan 18 2013
Assurance Wireless Poor customer service (Outsourced to Colombia, SA)...Missed calls, dropped calls to 911, voicemails received inbox 7 days late! Internet
Assurance Wireless is very unreliable. DANGEROUSLY so at times...The phone they send you is a Kyrocera Jax...It has terrible reception outside major metropolitan areas. The Colombian-based CSR's, explain that many areas have only adequate service (shame Virgin Mobile..Shame SPRINT!)...
Entity
Categories: Cellular Phone Companies
94, Report:
#995698
Posted Date:
Jan 12 2013
Assurance Wireless Virgin Mobile Reckless and intentional misrepresentations regarding applications Mattoon, Illinois
Mailed 1st application November 4, 2012. Called Assurance November 19th to check status - told no application received as yet. December 17, 2012, after several calls Assurance claimed no application received to that date and mailed another. Received application and...
Entity
Categories: Cellular Phone Companies
95, Report:
#991526
Posted Date:
Jan 07 2013
assurance wireless I am being cheated out of my minutes, one month I can add cash to my plan at .03 a min, then the next mo. the CSR claims that is not true they are always .10 per min. I can never get the same minutes mattoon, Illinois
Every month there is always a new stag with this company, I am told by CSR 1-888-321-5880, after automatic minutes are applied I can add money to my plan at same rate as my plan---when I do, my mins are gone in two days, (this particular time), before when I added cash to my p...
Entity
Categories: Cellular Phone Companies
96, Report:
#991333
Posted Date:
Jan 04 2013
Assurance Wireless Justin Villa Work and not get paid Seattle, Washington
I worked for Assurance Wireless in Seattle and never got paid, the Regional Manager is Justin Villa for Washington and Oregon, you work keep all your slips from sign ups at DSHS offices and when it is time to get paid, Justin will not answer phone or return calls, when you cal...
Entity
Categories: Cellular Phone Companies
97, Report:
#988752
Posted Date:
Dec 31 2012
Assurance Wireless Total mess to obtain a cell phone with this company Internet
After applying for a Assurance Wireless cell phone, I sat and waited and waited for their response. When I would call in and speak with a rep, I was told I would hear something within 7 to 10 business days. The days came and went, nothing, and I would call again.I wou...
Entity
Categories: Cellular Phone Companies
98, Report:
#981504
Posted Date:
Dec 13 2012
Assurance Wireless Lifeline Service Assurance Cancels Landline Lifeline Service despite Correspondence assuring not Matton, Illinois
One cannot have two Lifeline phones. Assurance fails to tell subscribers that upon joining. They realizeyou may have an exising Lifeline after a few weeks and send letters stating people cannot have two Lifeline services. The letter states that if you want to continue your othe...
Entity
Categories: Emergency Services
99, Report:
#980797
Posted Date:
Dec 13 2012
Assurance Wireless RIPOFF - CUSTOMER SERVICE DEPT IS BS parsipanny, New Jersey
I am going around in circles right now with these people. Their customer service is bs and they hire the worst people ever to work for them. i have tried 3 times to order a replacement phone and they have cancelled it 3 times for no reason. when I get a hold of their cor...
Entity
Categories: Cellular Phone Companies
100, Report:
#970403
Posted Date:
Nov 17 2012
Assurance Wireless VIRGIN MOBILE Assurance Wireless (Virgin Mobile) customer service rude to poor and sick users with 'lifeline' service under government contracts richmond, Nationwide
After receiving a worrying text message from Assurance wireless telling me that my listed residential address had been changed (which it hasn't) I called the number that it said to call only to get a non working number. Next search internet for Assurance Wireless correct customer se...
Entity
Categories: Cellular Phone Companies