- Report: #1423147
Complaint Review: Zoompass - Internet
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Author Confirmed
Why?
Zoompass
Internet, United States
Web:
http://www.zoompass.com
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Zoompass took money out of my bank account, unprompted. Internet
I have a Zoompass account which I have never used. I put $120 on it a few years ago as a test, and did nothing with it. Last week, I decided to withdraw the money out of Zoompass into my bank account. I did $119.50 since they have a $0.50 to do this. That's fine. I got an email confirmation that it will take 4 to 6 business days. That's fine. I logged out. Everything good.
Some time later, I got another confirmation email that says I requested $100 to be taken from my bank account into Zoompass, which I did not do. Then some time later, I got another email like that. Sure enough, a day or two later, $200 was out of my bank account. There is clearly a system glitch that caused this. I respectfully asked the support team (Violette) that the money be promptly placed back into my account. Preferably by wire so that it is instant, then they can look into the glitch later.
Instead, I've been getting the run-around. Everyone is "looking into" the issue. In essence, it is theft, and the kind of action that, without response, would get EFT/Payment licenses revoked.
I've now had enough, and the customer service at Zoompass is terrible, and not sympathetic to the situation.
I would stay away from Zoompass, and I've seen similar reports to what I'm saying here, so I'm not alone.
2 Updates & Rebuttals
Emmanuel
New Brunswick,Canada
Resolved!
#2Author of original report
Mon, January 15, 2018
I finally received information about when the money will be back into my account, and some technical information on what caused it. While the system gave no feedback as to what was going on, I'm happy that the team was able to finally pinpoint the problem and execute the steps to get my money back.
I can say that once the issue got to the appropriate people, the team became very responsive and detailed as to what exactly are the next steps. The money was deposited back into my account so the situation is resolved.
Raza
Toronto,Ontario,
Canada
Zoompass is actively investigating and reaching a resolution with the customer
#3UPDATE Employee
Mon, January 15, 2018
In regards to the complaint filed; we have carried further investigation and determined the cause of the inquiry.
We have concluded that multiple $100 withdrawal requests were made due to a recurring 'Add Funds' request initated by the customer at the time of account creation, several years ago. When the customer confirmed his banking information last week, the recurring debits were initiated.
We have been working with the customer since last week to resolve this issue in the quickest and most efficient way possible, and wish to continue towards a prompt resolution to avoid causing them further greivance.
For all general inquiries, please email [email protected] and include a contact name and phone number for urgent requests.
