Complaint Review: Zodiac Casino online - Internet

I found this casino zodiac online and thought they are good until I made a deposit of 1$ and got the bonus of 2000%, so I got $20 on my balance, and I fairly played on the machine slots for about 7 hours non stop, and won 1000$ and I requested a withdrawal to my neteller account.

I waited for their reply to confirm my withdrawal or at least to ask for the usual documents for verification, but their first and only reply was this mail :

((  It appears that you exchange funds with other players at Casino Rewards and this practice is regarded as fraudulent.

Please refer to our Terms and Conditions:

1. General

viii. If players transfer funds between each other's financial accounts/ewallets or if multiple players have their financial accounts/ewallets funded by a common source, this will be considered fraudulent and will be investigated. We reserve the right to void any winnings associated with these types of practices.

As such, the winnings have been voided and confiscated. Please note that our decision is final.

Kind regards,

Annabelle

Risk Management ))

Knowing that i've never exchange any money with any of their players or anyone else, and I sent them that i will make a complaints as this was unfair and illegal according to their terms and conditions to refuse to pay me my winnings. They send me back that email:

(( Thanks for your email.

We would like to remind you that it is your responsibility to read, understand and accept the Terms and Conditions prior to registering a real player account.

It is clearly stated in our terms that in the event funds have been exchanged between Casino Rewards members the winnings will be void.

I'm sorry for your disappointment however you are clearly in breach of our terms therefore we have actioned your account accordingly.

Kind regards,

Annabelle

Risk Management ))

So I am asking you if what they have done to me acceptable and legal as I never did what they said I did, they refused to pay me & closed my account without any reason and without any proof and they didn't want even to give me a proof for their act, they said this was their final decision.

I used to play on other online casinos and won many times with fair play, any of them have done that to me.

In my opinion, that kind of casinos should have their licenses revoked, and not to have this kind of license to defraud and rob people arround the world

I have been swindled by that casino and ask you please to do the necessary to resolve that conflict and they have to justify their reaction because it's not legal to refuse to pay me my winning and gave me a false reason to rob my money.

If they do that to every player that means they are crooks and they should not be here.

I am waiting for your Quick answer.

Regards