Complaint Review: Zaxon Auto Parts - Sarisota Florida

          On January 6^th 2015 in the evening, I went online through my phone and filled out a form through Automox.net which enabled me to request and receive multiple quotes from various auto part distributors, auto parts stores and salvage yards with in the United States. My request was for a used 2.2 liter 4 cylinder automatic Ecotec engine assembly, preferably with low miles and without an EGR port in the head for my 2001 Saturn L200 series. I am able to use parts from years 2000-2003.

            On the morning of January 7^th 2015 I received over 10 voice messages and 12 emails from different vendors that had the engine I needed. Some of the vendors left quotes and others requested that I call them for the quote and details. I called them all. The quote I chose was from a man named Zeke from Zaxon Auto Parts. I called the number back and a lady answered. I asked for Zeke and was transferred to the sales department. A man then answered who introduced himself as Allen. He then told me that he would be the one that would be handling my order. He asked me if my name was Lisa and I told him yes it was. He then proceeded to tell me that he had 2.2 Liter 4 cylinder automatic Ecotec engine assembly out of a 2003 Saturn L200 Series and that the donor car was in an accident but it was hit from the back so there is no worry about any damage to the engine. He said that it had 56,000 miles on it and is completely 100% compression tested and is a perfect fit for my vehicle. He said that it will come with a 100 day warrantee on the entire engine which starts on the day of delivery. He also said it would take 4 to 5 business days to arrive at my door if my address is in the United States. He said that with shipping included I could have it for $780.00. He then asked me for my shipping address and if it was a business address or residential. I gave him my address. He then asked for my account information and told me not to worry. Neither he nor his company is able to take funds out of my account unless I authorize them to do so in writing or over the phone. I gave him my account information and he said that an email with an order confirmation, order detail, tracking number, shipping information and my information will be in my inbox email account by the hour. He will call the transport company Zaxon Auto Parts is contracted with to get shipping information and the email me right away. He said that I am to look it over and I could either electronically sign it or email him an authorization letter or I could call him back directly to give him authorization over the phone for him to remove the $780.00 from my account for the engine. I need to look it over to make sure that everything we talked about was in the invoice and all the information was correct. If not I am to call him immediately to make the necessary adjustments. I said thank you and hung up the phone.

              I then began monitoring my email and Eppicard accounts for any activity. Nothing happened on either accounts till January 9^th 2015 when I noticed there was a withdrawal for $780.00 from Sha K Enterprises Kissimmee. I called Zaxon Auto Parts 10 times and left 10 messages. In those messages I stated that they were not authorized to remove any funds from my account and that I never received an invoice, order confirmation, order detail ect. And that someone needs to answer my calls or return my messages immediately. No one from Zaxon Auto Parts called back.

                 I called 5 times on Saturday the 10^th of January 2015 and left messages and no one answered my calls.  No one returned my calls. Each time I called a different female would answer and transfer my call and every time it went straight to voice mail.

                  On the morning of January 12^th 2015 I called and left 16 messages each stating that I did not want to do business with them any longer. I told them I did not want an engine from them and that I am cancelling my order. I also requested that they give me a full refund of the $780.00 they removed from my account on the 9^th of January 2015 and they were not authorized by me to remove the funds. I also emailed them stating the same things.

              On January 13^th 2015 I received an email from Zaxon Auto Parts sales team stating that they were happy to inform me that my engine has been shipped. etc. 

              On January 19^th 2015 I received an email stating that they could not cancel my order at this time. If I still choose to cancel they will take a 25% restocking fee.

              On January 24^th 2015 I receive an email from Zaxon Auto Parts sales team that apologizes and acknowledges the refund I am due.

On February 16th a yellow truck showed up at my house with a " Bill Of Lading". the information on it was as follows:

Shipped from

4th Street Auto Service

1331 West Central Blvd.

Orlando, FL 32805

Luis (407) 683-7250

(wich was the wrong address and phone #) ( Correct # is 407 203-8859

and 407 283-1969)

Shipped to

(my address)

Qty    Type    Weight    item description   

1         PLY        295               Engine

There was no other other description of the "1 Engine". I refused the "1 Engine" because after doing research and finally getting the right phone # of the shipper ( who was not even Zaxon Auto Parts) , they could not even tell me anything about the "1 Engine" or what type, if it ran, how many miles etc or anything about it. I could not even unload the engine because I didnt even know it was going to arrive and did not have my forklift to do so. Futher more I canceled the order over a month ago and I did not even have a shipping detail, invoice, order confirmation, purchase order, reciept ect, nothing at all to compare it to. I did not of course accept the delivery.                

               It is now March 16th, 2015 and I have not received the refund of $780.00 that Zaxon Auto Parts took from my account. I have called them 100 times and left that many messages. No one calls back and no one answers.

                They have a branch in Florida and also in Nebraska. The Owner is Shaikh Abdul Kadir. (shah K enterprises)

              These people are running some sort of game and are crooks and thieves. It isn't fair that they stole $780.00 from my account and they needto give itall back so that I might find another engine and fix my car. The irritation they have caused me is mind numbing. The inconvenience they have caused me and my 4 children is unmeasurable. They need to be shut down.