Jessica
Rockford,#2Author of original report
Sat, August 18, 2012
An email was sent to all the e-mail addresses listed under contact on the Xzilon home page and one was also sent to Ms. Baker whom I had previously had contact with when filling my original claim. The e-mail addresses and time stamps are as follows; [email protected] e-mail sent on 7/17/12 at 9:46 PM, [email protected] e-mail sent on 7/17/12 at 9:47 PM, [email protected] e-mail sent on 7/17/12 at 9:48 PM, [email protected] e-mail sent on 7/17/12 at 9:48 PM, [email protected] e-mail sent on 7/17/12 at 9:48 PM. An e-mail was also sent to a representative at Safelite Auto Glass, [email protected] on 7/18/12 at 10:31 AM. Lastly, an e-mail was sent to a Mr. Peters at The American Guardian Group of Companies, [email protected] on 8/3/12 at 11:52 AM. I still have not received any responses to any of my e-mail attempts.
It is not further clarification of the Xzilon warranty that I am seeking. It clearly states in the warranty that rock chips will be repaired if they are smaller then a dollar bill. It also stated that if a chip is larger then a dollar bill Xzilon MAY contribute up to $500 dollars towards a new windshield if the chip/crack is found to be unrepairable.
My problem is that the "repair" covered by the Zxilon warranty was unsatisfactory. I will repeat myself here and say again, that I do not consider the fact that I can still see the chip in my windshield a repair. A proper repair would return my windshield to it's original condition, chip/blemish free, then and only then will I consider my windshield repaired. Until that happens and the service is provided by Xzilon the warranty has failed and the company, in my opinion, has provided false information.
Joy Eastwood
South Gate,#3UPDATE Employee
Tue, August 07, 2012
Thank you for your feedback, Please refer to your warranty for the complete coverage, as well as exclusions of the Xzilon contract.
If you would prefer to contact Xzilon regarding any clarification please feel free to do so at 800-553-6866, I would be happy to assist in any way possible. I dont show ever recieving any email in regards to your concerns.
Thank you
Xzilon Inc