Barbara
Littleton,#2Consumer Suggestion
Tue, October 03, 2006
Count me in on this one!! If there is any kind of a lawsuit that anyone files please let me know. I am in Littleton, CO a Denver suburb. Their CSR's are so rude! I have worked in call centers for 10 years and have NEVER dealt with such rude people before. I never had a problem with them until 2002, when I was living in a small 2 bedroom apt, and they started to triple bill me!! I have argued with them for 4 years, only each time I call to get people that are ruder and ruder, especially the credit department. I literally had to call them 12 times yesterday. I checked my caller ID on my cell phone that records the number each time its called. 12 times before they would set up any kind of payment arrangement. They are still claiming I owe them 700. for a 2 bed apt? Its outrageous, finally one CSR told me they changed computer systems aroudn that time. Thats your problem right there.
Beverly
Denver,#3Consumer Suggestion
Fri, October 14, 2005
Where do I sign up to help bring Xcel Energy down? I am billed twice a month. I do not see an end where my utility bill will ever be zero.
Nigel
Denver,#4Consumer Comment
Wed, February 23, 2005
Marinela and others willing to pursue administrative, legal, or legislative action against Xcel and other companies practicing under a monopoly structure. Someone please start a list of interested parties and evaluate if we would have the means to carryout such an assignment. For one person the task is too large and not feasible; but together may be something could be done. I can volunteer and arrange for office space/conference room in Boulder or Denver,
Marinela
Boulder,#5Consumer Suggestion
Mon, August 02, 2004
I have been a victim of inconsistent billing by Excel Energy, for over 2 years. I have lived in this home for 20 years, and in the past 2 years, Excell Enrgy has done nothing to remedy the situation.My bills range from $ 52.00 to $600.00 PER MONTH.I have unsuccesfully tried to make light of it, payed all the bills on time, even the excesive amounts, brought my balance to 0 and it starts all over. Their representative are evasive, confusing and some downright nasty. I have been told that there are no offices, nor any commisions where one could air complaints. I either pay what they charge, or I'm out of luck.When I talk with the various representatives, for hours sometimes, the figures change. What I have on my bill is always much lower and the next bill they even add the credit they just gave me for overcharging. I have to say, it is a bunch of crap they are feeding us every time, and nobody really knows what the hell is going on at their end. All they want is the MONEY!!!!!!!!!!!! I'm sure I'm not alone in this. I hope that consumers can for once stand up and stop the terroristic manner in which Excell Energy is EMPLOYING TO LINE THEIR COFFERS WITH.! As long as we are sheep, we are taken to the slaughter! Wake up and see that there's no grass on the other side. EXCEL ENERGY is the only monopoly that one day,soon, will make sure that your grass is not even green, that you burn but gooooood... Organize and stop the abuse! There should be some responsibility that Excel Energy has to assume when they use the excuse that their meter readers are too few. I suggest that estimates should be banned.Anyone with any degree of education can read and see a line between two numbers and report the reading directly, in any toungue, English, Spanish, French, Italian, Korean,ETC.ETC. But if that was a posibility, then Excel Energy couldn't make large profits, could they now? So what do you Americans say? Will you take it or stop the abuse?