- Report: #992574
Complaint Review: www.walmart.com - Internet Nationwide
Reported By:
Frustrated -
Boston area, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
www.walmart.com
Internet, Nationwide, United States of America
Phone:
Web:
www.walmart.com
Categories:
Business Rating:
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www.walmart.com walmart online shopping Walmart on-line accounts have been hacked Internet, Nationwide
I recently got a confirmation for an order from Walmart.com that I never placed. I had set up a Walmart.com account to purchase some bedding on-line last fall, and have never used the account since. I never realized that Walmart.com saved my credit card information.
The order included a gift card, sent to an e-mail address of [email protected] . I am assuming this is the thief that hacked the account.
I called Walmart customer service, and was placed on hold for half an hour...when I finally spoke to a person, she transferred me to another department, where I again waited on hold for half an hour. When the customer service rep finally picked up, he refused to help me, or remove the charges. He said he could only "escalate" my claim back to billing.
I tried several times to e-mail customer service and explain my issue, but each time I did I got an automated response that made no sense. There appears to be no one answering e-mails, I just keep getting these wierd, cut and paste responses.
Even though they had plenty of time to remove the fraudulent charge before it hit my credit card, they billed my credit card for the full amount. I then received an e-mail, two weeks later, that they would only refund half of the charge.
After doing research on-line, I discovered that Walmart.com was hacked, and that many consumers have experienced fraudulent charges on their accounts. Walmart has known of this security breach for a while, but has not responded to consumer complaints. I would warn anyone to not shop at Walmart.com, and if you have ever done so, log in to your account and remove your billing information immediately, as they keep your credit card information in their system, which has been compromised. I never lost my credit card, and no other fraudulent charges have appeared on my card, so the problem is Walmart.com. They appear to have NO customer service in place to help consumers, and are refusing to assist the victims of fraud.
The order included a gift card, sent to an e-mail address of [email protected] . I am assuming this is the thief that hacked the account.
I called Walmart customer service, and was placed on hold for half an hour...when I finally spoke to a person, she transferred me to another department, where I again waited on hold for half an hour. When the customer service rep finally picked up, he refused to help me, or remove the charges. He said he could only "escalate" my claim back to billing.
I tried several times to e-mail customer service and explain my issue, but each time I did I got an automated response that made no sense. There appears to be no one answering e-mails, I just keep getting these wierd, cut and paste responses.
Even though they had plenty of time to remove the fraudulent charge before it hit my credit card, they billed my credit card for the full amount. I then received an e-mail, two weeks later, that they would only refund half of the charge.
After doing research on-line, I discovered that Walmart.com was hacked, and that many consumers have experienced fraudulent charges on their accounts. Walmart has known of this security breach for a while, but has not responded to consumer complaints. I would warn anyone to not shop at Walmart.com, and if you have ever done so, log in to your account and remove your billing information immediately, as they keep your credit card information in their system, which has been compromised. I never lost my credit card, and no other fraudulent charges have appeared on my card, so the problem is Walmart.com. They appear to have NO customer service in place to help consumers, and are refusing to assist the victims of fraud.
3 Updates & Rebuttals
drp6149
Ottumwa,Iowa,
USA
Walmart security has been comprimises
#2General Comment
Mon, November 09, 2015
On Thursday, November 5, 2015 I received 3 Walmart.com emails thanking me for my order and also 3 emails stating they could not confirm my source of funding.
One of the orders was for two(2) "Quadrone Elite Quadcopters with Camera " and were not from Walmart co-company (they offer their stuff and its shipped directly to the customer) The second order was for one(1) ( Quadrone Elite Quadcopters with Camera ) or the same and the third order was for one (1) (Scorpion 6873 HD Video Drone).
I immediately checked my online checking account and there were e charges from Walmart.com. All three had been entered as memos and two had been refunded by Walmart.com. But the third stayed--I called Walmart.com to tell them that the orders were not mine and was asked to call back in ablut 2-3 hours as their systems were down. I called back and was told the systems were still down and to call later.
So I waited till Monday morning and the third charge for $153.34 was still there, (Scorpion 6873 HD Video Drone) so I called them again and it took about an hour total but they figured out what was wrong and they had to call ( UnbeatableSale.com) the Company that the sold the things and officially cancel the last order.
They definitely have a problem with their security on Walmart.com, but at least they listened to me and corrected the frauds made to my account and I am assuming that when their systems were down they were working on the security leak. At least I hope so.
Stuart
Diamond Point,Nebraska,
WalMart problems
#3Consumer Comment
Sun, April 07, 2013
I have experienced this personally. When an e-mail was received by me from Walmart.com saying I purchased an Iphone for $900 I immediately went to the account and found that someone had attempted purchases several times and the last attempt had been successful. I was able to cancel the order online and received the refund promptly. I deleted all credit card information and changed my password. Also I took the additional step of notifying my bank and having my credit card cancelled as I had just purchased items from Wal-mart the day before.
About one week later I received several e-mails notifying me of multiple purchases of the same item on Walmart.com. Logging in to the account I found that indeed there were multiple purchases that could not be cancelled but, here is where it really starts to get weird, the hackers had entered a credit card of another person on my account and made the purchases.
This would indicate that these hackers have access to valid credit card numbers and are then using hacked accounts to make purchases. Unfortunately Walmart has a lax policy on passwords and limits the length to 11 characters so you cannot have a really strong password.
I have changed my password to as strong a password is possible with 11 characters and will wait to see if they break in again. I did take the step of deleting the credit card information to at least try to protect the person being scammed.
I have notified Walmart both times by e-mail with no response from their customer service.
Jaclyn
Gulfport,Mississippi,
U.S.A.
This just happened to me!
#4Consumer Comment
Mon, March 11, 2013
I was online and got a "thanks for your order" e-mail from Walmart.com for a gift card I didn't purchase. Luckily I was online minutes after it happened and was able to cancel the order before it could even process. I am also lucky the card is all they ordered. I am going to find the number for their home office and call there until I get someone. I've called my bank too.
The e-mail address used to send the card to was [email protected] .
