- Report: #375736
Complaint Review: Wu Yi Pixie Pack - Nationwide
-
Author Confirmed
Why?
Wu Yi Pixie Pack
offer.wuyipixiepack.com Nationwide, U.S.A.
Phone:
800-919-2846
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wu Yi Pixie Pack Charged me and never shipped item Internet
The website advertises a remarkable breakthrough in weight loss with drinking the Wu Yi Pixie packs of Green Tea. I found this website after visiting Facebook.com, and it said that you could get a 1 month (30 day) supply of the Green Tea for free plus shipping & handling.
I should have known it was a scam when my phone rang immediately after processing my order online. I questioned the gentleman that was calling and he assured me it was legit. Well my account was charged for the S & H plus tax. However, I have yet to receive any box from this company. I called the company today at 1-800-919-2846 which is their customer service number to advise that I never rec'd it and wanted to canx due to the trial period being up and not wanting to be charged the fee for products not rec'd.
At first, the gentleman was pleasant and said he would look into it and stated that it was shipped 9/11 - I advised it is now 9/24 and he said he would canx the subscription and send me a complimentary pack - I advised him I did not want this complimentary pack and I wanted it cancelled and my charges refunded. He then got upset and short with me. He stated I will see the reversal on my acct within 7 days. I will be watching my account.
Beware this company.
Indiana, USA
Anonymous
St Louis, Missouri
U.S.A.
I should have known it was a scam when my phone rang immediately after processing my order online. I questioned the gentleman that was calling and he assured me it was legit. Well my account was charged for the S & H plus tax. However, I have yet to receive any box from this company. I called the company today at 1-800-919-2846 which is their customer service number to advise that I never rec'd it and wanted to canx due to the trial period being up and not wanting to be charged the fee for products not rec'd.
At first, the gentleman was pleasant and said he would look into it and stated that it was shipped 9/11 - I advised it is now 9/24 and he said he would canx the subscription and send me a complimentary pack - I advised him I did not want this complimentary pack and I wanted it cancelled and my charges refunded. He then got upset and short with me. He stated I will see the reversal on my acct within 7 days. I will be watching my account.
Beware this company.
Indiana, USA
Anonymous
St Louis, Missouri
U.S.A.
1 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
Did you Recieve The Product?
#2UPDATE Employee
Fri, November 21, 2008
Hello my name is Connie. I'm a customer service agent for Ultra Lean Green's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my service director directly. Her email is [email protected] or if you call our customer service line 1-866-540-9633. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. We have a 30 day risk free trial period. If within this period you are not happy with your order for any reason we will always refund your money. Our goal is 100% customer satisfation. It does not sound like you were happy with your experience. Please call us so that we can rectify this situation. Thank you for your time and have a great day. Connie, CSA ULTRA LEAN GREEN
