Jan
Santa Paula,#2Author of original report
Thu, July 26, 2007
I checked my online bank statement today, and there 5 $10.00 refunds sitting there, just like WLI Reservations Rewards email said they would. I'm impressed... but more than ever, I'm even more cautious when shopping on line so this does not happen again... Anyone else who reads this, and you haven't asked for your refund from them, DO IT, and NOW! It was one of the most 'painless/hassle-free' things I've dealt with in some time, and I'm a medical insurance biller by trade! (talk about having some hassles to deal with to get paid...)
Jan
Santa Paula,#3Author of original report
Sat, July 21, 2007
WELL, after I was so angry on Friday, I have to share this and hope that ANYONE ELSE that was "caught" like I was will get the same responses that I have, although the refunded money has not yet appeared in my account. And apparently, they've been taking $10.00 a month since MARCH, and now say they will be refunding FIFTY DOLLARS to my account! I checked my bank statements, and sure enough, there's the charges, which look similarly like my $10.00 copays for my prescriptions, so I didn't question them at the time. BUT ON FRIDAY, some bell went off that something was wrong, and you know the rest of the story... BUT Please read my husband's inquiries through their own cancellation confirmation email and their responses --- and note that it's CLEARLY mentioned by my husband : "Per Ripoffreport.com....." which I believe was a GREAT HELP in getting a refund!
His email:
"I want proof by way of my internet use of what pathway/website I accessed that then gave you my "permission" to bill my wife's checking account for a $10.00 'membership'. The ONLY website we can even remotely think of is Fandango.com or Classmates.com. The 'membership' for your services has subsequently be cancelled per an email from Reservation Rewards today after my wife called to complain. ( and from that email: "This notice confirms that your last charge for your Reservation Rewards Membership took place on 07/18/2007 and effective 07/20/2007 you will no longer be charged. You can continue to use your Reservation Rewards Membership benefits until the end of the current paid term, which is 08/17/2007. Your cancel confirmation number is: S-16421157.)
"It obviously was not a conscienous choice that I made to allow you to bill for services I have no knowledge of signing up for, and I want to avoid whatever internet avenue "signed me up". Per Ripoffreport.com, this type of "transaction" by numerous "company" names appears to happen frequently to lots of internet users, and I think it's wrong.
I look forward to your explanation. "
AND THEIR RESPONSE:
"Dear Mr. Allen,
Thank you for contacting Reservation Rewards.
Our records show that you or someone in your household joined Reservation Rewards on February 16, 2007 through a special rewards program after completing an online transaction with Fandango.com. After your transaction you were offered and accepted a membership in Reservation Rewards. Immediately next to the offer, the Offer Details were displayed, which included the agreement that after your trial period ended we could bill the low monthly membership fee of $10.00 to the credit card, debit card or PayPal account you used for your transaction with Fandango.com.
Certainly, we will send to you a letter with the Offer Details. We will mail it to you at your Verizon.net email address which we have on file. If you cannot receive it through your email account, please let us know and give us your postal address.
This membership was cancelled on July 20, 2007 and we issued refunds of five $10.00 charges for the membership fees billed March through July 2007. Your refunds should show on your credit card, debit card or PayPal account within 3-5 business days.
If you require further assistance, please contact our Customer Service Department at 800-732-7031. Our Customer Service Representatives are available Monday through Friday 8:00 am to 11:00 pm, Saturday from 9:00 am to 6:00 pm and Sunday from 9:00 am to 5:00 pm ET.
Sincerely,
Julieanne
The Reservation Rewards Team
[email protected]