Complaint Review: Wheel Discount - Miami Florida

I bought a wheel and tire package from wheeldiscount.com about a month ago. When I called to order the package, I happened to get the owner, and he was a great guy to talk to, and said there are alot of bad guys out there, and that he stands by his products. That's great!.

So, the other night, I decide to go for a cruise in my car, and when I get into the garage, I realized my back driver side tire was flat. So, I jacked up the car, took the wheel off, and was looking for a nail or screw.. didn't see nothing. I filled up the tire to 32 pounds, and I heard air escaping somewhere. I get a cup of water, pour it on the tire.. and the air was escaping where the tire meets the rim. I never had a bead issue before.

So, I go to my local tire shop, which happens to be a very big chain up where I live, and I know the manager of the particular shop that I go to. I tell him what happened, and when he takes the tire off the wheel, he said the bead was literally screwed up, because whoever mounted the tire to the rim did a reckless job, and the bead was chewed up, and was crinkled, so when there is any force on the tire, the air escapes. He told me that it's not a wheel or tire defect, but a human error.

So, I get home, call up wheeldiscount.com, and tell the girl my dilema. She tells me she will talk to her manager (the owner of wheeldiscount.com), and she will call me back Tuesday. Tuesday comes and goes, and no call. So, I call first thing Wednesday, and she says she talked to her manager, and he wants a picture of the tire. So, I said why should I go out of my way to pay to take the tire off the rim, and take a picture of the tire!!??, that will serve no purpose whatsoever at all!. I told her over and over that it was their fault, and that it should be no question that they made a mistake, and to send me a new tire, and I will send back the old one. She says she can't do that.

So, I told her that a few years ago, I bought a tire/wheel package from tirerack, and immediately, I noticed there was a chunk out of the tire, I called tirerack, and they overnighted me a new wheel and tire..and that was with a tire defect. And your trying to tell me that your giving me a hassle with a mistake on your part!?. I gave her the name and number of the manager who took my tire off, and told her to have her manager call him, so he can hear it from a professional. She says she will call me tomorrow.

So, tomorrow comes and I heard nothing. I figured i'd give her the benefit of the doubt and wait until 4pm. 4pm comes, and nothing. I call up my manager friend to first find out if anyone called him from wheeldiscount.com to discuss my issue, and he said he heard from no one. So, I call wheeldiscount.com, and she tells me that she asked her manager again, and he said he will do nothing for me until he sees a picture of the tire.

Once again, I tell her that a picture won't show anything at all!. A picture won't show a leak out of the bead. I was getting annoyed, and wanted to speak to her manager. I was put on hold for 10 mins, she comes back and said he was with a customer. She said he would definately call me, or my manager friend, before 5pm. She reassured me over and over again that me or my friend would hear from her manager. 6pm came, I heard nothing. I called my friend, he didn't hear anything either. A week later, I have left a total of 15 messages with a human for the manager to call me back.. and nothing!!.

So with all that said, I have a defective tire that my friend temporarily fixed so I can drive, but he said he wouldn't go over 65 mph with his fix, and that I really need a new tire.

Wheeldiscount.com has a good selection of rims, but if anything goes wrong with a tire or rim, good luck getting help!. They are careless people, and don't want to take responsibility of their actions. Stay away from this company!!!.

Al

Lake George, New York
U.S.A.