L. Haase
Tulsa,#2UPDATE Employee
Wed, September 28, 2011
First of all, I want to say that I have been working for West At Home since 2005 and although there have been slight issues which I needed to address with Corporate, they were either resolved in a timely manner, explained to my satisfaction or corrected.
Secondly, I agree that the misspellings and poor grammar would have much to do with the ability to get hired. After all, you are inputting customer information into their account screen and if you are unprofessional in your work, there will be issues in your employment.
Thirdly, the phrase "To apply that agents of color are privvy to fraud..." made by Employee #3 is also incorrect. The correct phrase should have been "To IMPLY that agents of color are privy to fraud...". The word APPLY means (from Dictionary.com) "to use a label or other designation: Don't apply any such term to me." The word you were looking for was IMPLY which means (also from Dictionary.com) "to indicate or suggest without being explicitly stated: His words implied a lack of faith."
Also, they also misspelled PRIVY (not privvy). If this is an example of #3's own use of the English language, I am surprised they have a job at somewhere other than a fast food chain.
To be hired at West for a position you must have a good command of not only the English language, both verbal and written, (I hate it when people say "AXE" when they mean "ASK", or say "WARSH" to mean "WASH" or "WOOF" in place of "WOLF") but also an ability to be calm when an irate customer has issues. West is looking for those who can calm a customer, address their problem and leave them with a smile.
If, during the hiring process, you made an a*s of yourself, do you really think that you are Mr. Perfect Employee and West should be eager to bring you on board? Companies do not want problem children.
People, learn how to spell and speak proper English (not the guttural version that is now abundant) and perhaps you will be able to move past employment at fast food chains onto a more business like career. If you do not have the proper tools to speak with customers across the nation, you have no business as a CSR.
Even on this site while you are creating your response you have "SpellCheck". LEARN TO USE IT! Also, learn to use your punctuation properly. Not having commas where a breath should be taken is annoying.
You do not have to be a teacher to recognize these errors if you paid attention in school. Obviously many who report here have not.
MSC
Chula Vista,#3REBUTTAL Owner of company
Sun, December 12, 2010
You guys, please don't "shoot the messenger" - You are no better by calling names and making fun of the grammer.
I understand the frustration, as I work for West At Home also and my pay just came up short 8 hours this week. I don't work for free. The frustration and the "non-white" comment is better stated as West At Home outsources jobs overseas. A lot of these jobs are the "behind the scene" jobs, that don't have direct customer contact. American customers complain about the language barrier so West hires Americans to deal directly with customers and has the outsourced agents doing our payroll & QA which is a nightmare. There is a RIPOFF going on, but I'm not sure if it due to negligence or an actual fraud.
It is against any state law to "work for free" but West At Home does not have a problem asking its employees to do so. One of the reasons West At Home does not hire out of the California or Las Vegas market is because of the stricter labor laws.
West At Home needs to get it right for their employees before they go on Good Morning America (stress on America) saying how great they are.
Tru2no1
Arlington,#4UPDATE Employee
Sat, November 27, 2010
First of all, I can understand why you would have a complaint with ANY company. You are totally uneducated, iliterate, and misinformed. To apply that agents of color are privvy to fraud, you really need psychiatric help..Seriously, get some help. I work for West, and though I do not agree with all rules and policies, it is very convenient to work for them as far as I am concerned. Most work from home companies have a schedule that you must commit to for a specific time frame. At West, you are able to pick up hours, and post hours for giving them away. If you have something come up, you can post your time, and not have a negative affect on your time. The Pals are not the most educated bunch, but they do try to assist as best they can.
I really cannot believe you are still employed at West. I mean, come on...You are a racist, bigot, dumb as a bag of rocks, hateful, spiteful, need I go on...
What do you expect when you are making just 8 bucks an hour. Get an education, and maybe, just maybe you will become a productive citizen, and excel to some capacity.
eag011
United States of America#5UPDATE Employee
Sun, June 20, 2010
After reading all the spelling errors and the poor grammar, I certainly can understand why you may have a problem working. I'm not an teacher, but I do know that working as a customer service representative documentation is very important. Then to say that non-whites are the scammers, proves you to be ignorant as well. Please read your own words..you work from home..how do you know who the scammers are? You sound paranoid, so it seems that you may very well be one of the culprits. I'm not trying to be insulting, but I have worked for this company for three years with success. Can you not get another job? I don't understand why you would work for a company that doesn't appreciate you, doesn't pay you, and on and on. You seem to be not only unhappy with the job, but life in general. You hate West, you hate non-whites because they're all thieves, and right now I'm feeling really sad for you. You haven't discouraged others from working for West, but now your words mean nothing.
Anonymous
Maryland,#6General Comment
Fri, April 16, 2010
Dispite the poor grammar and spelling, you had me until I reached the part that the fraud is being done by non-whites. I think that's more than enough to say.