Anonymous
Littleton,#2UPDATE Employee
Thu, July 23, 2009
Sorry that it seems that things may have been not what was anticipated. Qwest is one of the most highly advertised companies, so at least the pricing isn't exactly hidden. You said you made a "change in service." Perhaps that change of service didn't keep your original price plan. When the account number changed, that could only be due transfering service to a new address, changing the name in the account or adding a phone line. The bill cycle is based on the account number. Charges are billed in advanced...so if you had one account number bill you from the 4th to the 3rd of each month for axample, the new account may bill you in advance from the 29th to the 28th of each month. If something like that occured during one billing cycle, your charges would reflect: equipment/activation costs, prorated costs that occured before the start of the original bill cycle up to the end of the new bill cycle, and whatever new charges for the change of service. So that bill could reasonable include roughly 3 months worth of service. The only thing that may be incorrect on that bill may be that some of the charges billed in advance did not include the normal promotional discounts that is reflected on one month of those charges. 1.5mb DSL for example has a base price of 49.99. It becomes $40 with the promotional discounts. There should be a promotional discount for each of those months. If one month does not include it, that can be easily fixed with a call, since that can happen in cases of changing an account number. Qwest spends about $150 for every customer they connect to the internet, so this pricing is quite reasonable.