- Report: #1423673
Complaint Review: Wells Fargo Dealer Services - Denver Colorado
Reported By:
Bianca -
San Antonio, Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wells Fargo Dealer Services
PO Box 17900 Denver, 80217 Colorado, United States
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wells Fargo Dealer Services Setting up online auto pay was impossible because of a previous account set up. After 3 1/2 hours on the phone with 4 employees, we decided to just write a check every month. The monthly statements reminders stopped, even though we DID NOT opt out of paper statements. Without a reminder during the busiest time of year and during the loss of a loved one, we simply did not have a payment on our minds. Paper statements are only a courtesy they say. Our fault of missing payments ... yes. A courtesy Using imaginary contact information to contact me of a late payment. Immediate repossession is their answer. Denver Colorado
Online sign up was impossible according to 3 1/2 phone conversation with 4 different Wells Fargo employees. Reminder paper statements stopped after a few month, even though we did not opt out. Only a courtesy they say! No courtesy call. No late notice. Immediate repossesion is their answer. We found out they used imaginary phone numbers to contact us as well as a non existing mailing address. No courtesy, even though they advertise it as their philosophy. Never have we done a thing wrong in our life. Credit score was just under 800 with no reports ever. Yet they declined my check and crumbled our score with rudness and pleassure. This will have a dramatic impact on our home loan we intendet to apply for. Never will we finance wil Wells Fargo again. Looking at other reviews, apparently we are not alone.
1 Updates & Rebuttals
Robert
Irvine,California,
United States
Question
#2Consumer Comment
Thu, January 18, 2018
So how many days late were you when they reposessed the car?
