- Report: #1219630
Complaint Review: web.com - Internet
Reported By:
rginnc -
Charlotte, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
web.com
Internet, USA
Web:
www.web.com
Categories:
Business Rating:
(0)
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web.com Sneaky Opt-In Process Internet
After purchasing a $ .99 logo, I was "opted-in" for a $9.95/month website. Since I am very careful about checking for "sneaky" opt-ins, this company's opt-in process is obviously extremely subtle, to the point of being "hidden." The service rep told me on the phone that a redund would be issued, but the claim was subsequently denied.
1 Updates & Rebuttals
Executive Support Team, Web.com
Jacksonville,Florida,
USA
Pricing
#2UPDATE Employee
Thu, June 25, 2015
Dear rginnc from Charlotte,
We go to great legths to be clear on our pricing, and the terms and conditions of all special offers and promotions. That said, we still appreciate all feedback, positive or negative. Rest assured, we use this information to continually evaluate and improve our internal processes, service offerings and customer interactions. If your issue was not resolved or you wished to add additional information, we ask that you send us your contact information and details of this post via the following link: http://support.web.com/
Sincerely,
The Executive Support Team
