- Report: #410712
Complaint Review: Web.com Interland Website Pros - Atlanta Georgia
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Author Confirmed
Why?
Web.com Interland Website Pros
303 Peachtree Center Ave Ne Ste 500 Atlanta, 30303 Georgia, U.S.A.
Phone:
800-438-7483
Web:
N/A
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Business Rating:
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Web.com, Interland, Website Pros web.com does not cancel accounts Atlanta, Georgia
Web.com will not allow customers to cancel accounts by any verifiable means such as email, fax, or through their secure ticket system which requires a username and password. We have made over 20 requests in writing by email and through their secure ticket system with no avail going on 6 months. In one of my many correspondences with web.com representatives, I was told that it was a web.com corporate policy not to allow customers any method to cancel an account that would allow them a way them to print a confirmation or otherwise have documentable proof of their cancellation.
The account we set up was a "free" temporary 30-day trial Microsoft Hosted Exchange Server account. To allow customers to see how their system works, they supposed set up a "free 30-day" trail account such as "companyusername.exchangemail.web.com" but then they will continue to bill you for this trial account which is NOT a real account. Who would use an email such as [email protected] so it is obvious that it is a trial / temporary account.
AtlantaCustomer
Atlanta, Georgia
U.S.A.
The account we set up was a "free" temporary 30-day trial Microsoft Hosted Exchange Server account. To allow customers to see how their system works, they supposed set up a "free 30-day" trail account such as "companyusername.exchangemail.web.com" but then they will continue to bill you for this trial account which is NOT a real account. Who would use an email such as [email protected] so it is obvious that it is a trial / temporary account.
AtlantaCustomer
Atlanta, Georgia
U.S.A.
