- Report: #712608
Complaint Review: web detective http://www.web-detective.com/members/login.asp - Boise Internet
Reported By:
Snevets -
Sumas, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
web detective http://www.web-detective.com/members/login.asp
Boise, Internet, United States of America
Phone:
Web:
Monica Wilson Customer Support Supervisor [e] [email protected] [w] http://www.intriguele
Categories:
Business Rating:
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web detective ,web-detective.com/members/login.asp intriguelearning.com CHARGED FOR A SITE THAT DON'T EXIST $29.95 UNLIMITED ACCESS TO WEB DETECTIVE Boise, Internet
Thank you for contacting the Intrigue Learning Help Desk.
Intrigue Learning acquired the Web Detective service in the summer of 2004 and we have recently given the site a much needed facelift. This new site is now password protected.
Because you purchased prior to our new site being released on Wednesday, December 14,2004 you were not issued a password and without one cannot access the new site.
As you are an existing customer I have issued you a password to use to access our new site .Because you purchased prior to our new site being released on Wednesday,
December 14,2004 you were not issued a password and without one cannot
access the new site. Your purchase would have been through our alternate transacting company
ClickBank. As we do not have access to their records, if you have a receipt please reply to this email with your proof of purchase information, along with your first and last name and we will provide access instructions immediately.
Once you have obtained proof of purchase from them, please contact us with this information and we would be more than happy to provide access instructions.
However, I know ClickBank does not keep record of any purchase made beyond a one year time line so the onus of proof of purchase is on you alone if it has been over a years time.
On our website we have stated that if you can provide us with the old URL address) you accessed the members area with or a password that was handed out at that time we will certainly try to be of assistance.
Once you have provided us with your proof of purchase information we would be more than happy to provide access instructions.
I obtained all info required still can't find website for paid members.
Intrigue Learning acquired the Web Detective service in the summer of 2004 and we have recently given the site a much needed facelift. This new site is now password protected.
Because you purchased prior to our new site being released on Wednesday, December 14,2004 you were not issued a password and without one cannot access the new site.
As you are an existing customer I have issued you a password to use to access our new site .Because you purchased prior to our new site being released on Wednesday,
December 14,2004 you were not issued a password and without one cannot
access the new site. Your purchase would have been through our alternate transacting company
ClickBank. As we do not have access to their records, if you have a receipt please reply to this email with your proof of purchase information, along with your first and last name and we will provide access instructions immediately.
Once you have obtained proof of purchase from them, please contact us with this information and we would be more than happy to provide access instructions.
However, I know ClickBank does not keep record of any purchase made beyond a one year time line so the onus of proof of purchase is on you alone if it has been over a years time.
On our website we have stated that if you can provide us with the old URL address) you accessed the members area with or a password that was handed out at that time we will certainly try to be of assistance.
Once you have provided us with your proof of purchase information we would be more than happy to provide access instructions.
I obtained all info required still can't find website for paid members.
