• Report:  #3581

Complaint Review: Watters & Watters - Dallas Texas

Reported By:
- Los Angeles, CA,

Watters & Watters
Dallas, Texas, U.S.A.
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I purchased a Bridesmaid dress at a Texas Brides Mart for a friends wedding. I went to the Bridesmart and had the sales people measure me for the Watter & Watters size chart. After looking at my measurements and comparing them to the Watters & Watters size chart, it read that I needed to purchase a size 14. I am a size 8/10 (depending on the dress) so I was a bit concerned but the sales person assured me that the dresses would need a little alteration for the hem and other places to make it fit nice. A little alteration is expected in these cases. I received my dress and it was, of course, 3 sizes too big. I began the alterations at a local store in Los ANgeles. After they looked at the dress the alterations person told me the they would have to reconstruct the entire dress because if was so big and the total would be $150. So now I have paid 215.00 for the dress I am now paying an extra 150.00 for the alterations.

The bottom line here is that the size chart for Watters & Watters is drastically off so that the Bridesmart store can make tons of money on alterations.

I did call Watters & Watters and they wouldn't speak to me. I had to contact the Bridesmart. When I contacted them they sent me back to Watters & Watters. In the end they don't feel responsible for any of the alterations. They weren't helpful on the phone and the dress looked horrible at the wedding.

I DO NOT reccommend anyone purchase Watters & Watters Bridal dresses.

1 Updates & Rebuttals


Rebuttal: We Stand Behind Our Product

#2UPDATE Employee

Thu, September 14, 2006

As the Marketing Director for Watters, the manufacturer of this Watters & Watters bridesmaid dress, I came across this complaint in September 2006. Although it is 6 years later, I would first like to sympathize with this bridesmaid who had such a horrible experience with the purchase of her dress. There are a few important points to make regarding this comment: This report is almost 6 years old We no longer do business with Bridesmart Bridesmart no longer existsthe chain was bought by Alfred Angelo However, maybe there is something here that other potential Watters customers could learn from this. As a manufacturer, we strive to train our retailers properly on taking the most accurate measurements for the best size and fit. Since we all come in different shapes and sizes, we do our best to make our garments look great, whether it's a size 6 or a size 16. Without knowing this bridesmaid's measurements, I cannot comment on what the proper sizing should have been. Here are some things to consider for those brides and bridesmaids-to-be when having your measurements taken by an authorized Watters retailer: 1. One's normal bra or jean sizes will not determine the size of your bridesmaid dress 2. If you have a large cup size or broad back, the size of the garment must be adjusted accordingly 3. The style of the gown will often determine size as different silhouettes fit various body types 4. If measurements fall in between two sizes, the largest measurements must be considered first as well as the style you are ordering. The authorized retailer will help determine which measurements would be the easiest to alter (and least expensive for you). Remember, it's always easier to take the garment in than to let it out when making alterations. And while it's always good to think positive, try not to overestimate the results of a diet program. While we always expect the retailer to handle any customer service issue with the customer directly, we stand behind our product. We never deny customers who call us with problems that cannot be resolved with the retailer.

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