- Report: #1475540
Complaint Review: Waste Management Northwest -
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Author Not Confirmed
Why?
Waste Management Northwest
United States
Phone:
1-800-592-9995
Web:
http://wmnorthwest.com/index.html
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Business Rating:
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Waste Management Northwest Waste Management 's negligence caused a 6 week trash build up. When confronted with the scam, they told us they wouldnt do anything to help us, and they invited us to cancel our service
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Over Feb 26th, we had a snow storm. It caused our trash to not be picked up due to inclement weather conditions. This was not a problem. Weather happens. The problem comes 2 weeks later on March 12th when the driver for Waste Management fails to pick up our garbage again.
The snow had melted, and there was no reason for a further delay in service. I called WM and talked with Ann Sheire and asked them why they hadnt picked my trash up. I was informed that the driver had claimed that it was impossible to get to the dumpsters due to the snow. She shared this picture with me that the driver had sent in to "confirm" that he wouldnt get to our dumpster.
That isnt even a picture of my street. I then sent this picture to prove that the driver was misleading them, and asked if they could come and take the 4 weeks of trash that had built up? I got an email back from Ann that said:
"What a beautiful area – that countryside looks amazing! But I agree with you, this perspective looks pretty clear and it appears as if our drivers have clear access to all three of the dumpsters shown in this picture. I will pass this along to our local dispatch team for your area and will try to get feedback from the driver as to what he is referring to in the photo he took indicating “inaccessible due to weather” conditions.. Clearly, there is a significant difference.
Thanks so much for sharing, I really appreciate your efforts. I will follow-up with you as soon as I can and thanks again!"
In this time, I had called back Waste Management and talked to a second person, Gage Prenovost. He also asked me for pictures, which I sent. Remember, all I had asked for at this point was for them to pick up the trash that they were responsible for. The exact response I got from Gage was:
"Thank you for that information- I am unable to get a driver back out they will not approve it even with the pictures sent."
I replied that we are not a waste holding facility, and that 6 weeks worth of trash was unreasonable to ask us to hold onto. I told him that this might be the thing that gets us to cancel our service. His reply was
"Hello *****,
Please call into cancel service."
So I did. I took my trash to the dump, and I am writing the world so they know how I was treated. This isnt unique. All of our neighbors told us we were making a mistake when they saw the green dumpster with the yellow and white lettering. They all told us that WM would abuse us and that we would see why they all used the dump.
Lesson learned.
