- Report: #1378909
Complaint Review: Walmart - Chicago Illinois
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Author Confirmed
Why?
Walmart
P.O. Box 061078 Chicago, 60606-1078 Illinois, USA
Phone:
1866 856-3882
Web:
www.asurion.com
Categories:
Business Rating:
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Walmart Asurion Walmart Product Care on 10/03/2017 I purshased a 50' Hisense HD Tv with a 3year protection plan , order # 54716567175054 with a totl cost of $431.99. On 5/24/2017 icontacted asurion about a power problem with the tv. They sent a box to pack it ans shipit to Buffalo New York. Per UPS tracking they recieved it on 6/2/2017. On 6/6/2017 asurion sent an email stating that they were diagnosing the problem, on 6/8/2017 they sent a second email stating it was being repaired and should be returned in 4 to 5 days. Today Asurion call and said the screen was damaged and it wasn't under the product warrenty so the claim for remair was denied. I asked for a picture of the damaged box thinking it was broken in shipping, they didn't have a picture of the box and they said the technician said the box was fine. I said then how did the screen get broken because the only thing wrong when it sent it to you was a power problem. They then sent 2 pictures of the tv with a broken screen , this was not the condition I sent it to them. After 3 hours of passing the buck sending me from one agent and then to corporate Walmart they sent me back to Asurion only for them to tell me my claim was denied due to the coverage on the product care plan didn't cover a broken screen. It wasn't broken when i sent it and how about a picture of the box didn't have one. Asurion had this TV in their posession since June 2nd, 2017 in their facility and the damage had to happen their or the Asurion personel that signed for the package delivered from UPS was an idiot. Chicago Illinois
On 10/3/2017 I purchased a Hisense 50' refurbished tv from Walmart online . I purchased a 3 year Walmart Product Care Plan (Asurion).
On 5/24/2017 I filed a claim with Asurion due to an issue with the power not working properly. Sometime it would not turn on or off either with the remote or manually. Asurion sent me a box with a prepaid UPS shipping label and packing instructions. I read and packed the TV as directed by Asurion. On 6/2/2017 Asurion recieved the package and I recieved a tracking notice from UPS. On 6/6/2017 I recieved an email from Asurion that they had begun diagnosing the issue with the TV. On 6/8/2017 I recieved another email stating that the tv repair should be done soon and I should recieve the repaired tv in 4 to 5 days.
Today 6/13/2017 about 2pm central time I recieved a call from Asurion stating that the TV had a beoken screen and that the broken screen wasn't covered under the Product Care Policy. I stated it wasn't broken when I shipped to you on 5/27 or 5/28.
You recieved it on 6/2/2017 why didn't you notice it then? I asked for a picture of the box thinking it was damaged in shipping and a UPS claim should be made. We don't have the box but the tech said the box was fine ! Ok then someone there damaged it because if it was shipped without the screen broken and UPS delivered it and you accepted it then it had to happen their and why 11 day after you recieved it and 2 email stating it was being diagnosed and repaired you failed to mention any damage and no pictures of the box. Between Asurion and Walmart corporate I sent nearly 3 hours on the phone with each group passing the buck and stating you had to contact the other group.
This whole situation is deplorable and a class action laws suit needs to be filed on Walmart /Asurion. I've read the other complaints and each time Walmart /Asurion skirts their responsibility and denies coverage by blaming the customer and takes no responsibility for thier mishaps denies customers the service they paid for and deserve .
