- Report: #1413684
Complaint Review: Walmart Mobile Product Care Plan (Asurion) - Internet
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Author Confirmed
Why?
Walmart Mobile Product Care Plan (Asurion)
Internet, United States
Phone:
1-877-968-6391
Web:
https://www.asurion.com/walmart
Categories:
Business Rating:
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Walmart Mobile Product Care Plan (Asurion) Walmart Product Care Plan / Walmart Mobile Care Plan / Asurion Worried I may never be reimbursed Internet
Absolutely terrible. I was told it would take up to 5 business days to 'verify' my phone and once verified, they immediately send out reimbursement, which will take 24-72 hours for me to receive via email (e-gift card). Towards the end of my 'verification period', I called to make sure all was on track and they assured me everything was going good and that they received my phone and verified how many days I had left, etc. The last day of the 24-72 hour reimbursement period I called to make sure I would indeed be getting it that day, they told me the automatic reimbursement did not automatically send it so they have to send my claim over to the "manual reimbursement dept." to be manually sent over to me via email and that that dept. does not get in until Monday morning at 8am. I was frustrated because it had already been a week and a half with no phone which I need for emergency personal reasons, I explained this and they said they cannot do anything but send it over to this dept. (supervisor also got on the phone to verify this information) but once Monday at 8am comes, they will immediately get to it and I should have reimbursement same day or Tuesday at the latest. I called Monday at noon to make sure, yet again, all was on track. The rep told me it has been sent to the dept. it needs to be in but it will take up to 5 business days to 'verify my claim' then they will send reimbursement which will take another 24-72 hours. They could not give me any additional information other than it being an "internal issue" and it is "happening to everyone". If it takes the additional 5 business days plus the 72 hours, I will then be without a phone for 4 weeks. Not to mention all of the additional issues I have had: Days after setting up my entire online account, they revamped their site and I can no longer track my claim; Spent 45 minutes on their online chat to be told in the end that their online chat is only for products less than $150; After first chat, I can no longer online chat, it says no reps are available and I have to call; Once they revamped their site, I emailed to ask how to sign in (they did away with a sign in option), went back and forth via email with them asking a load of unnecessary questions about my receipt information just to tell me that all I have to do to sign in is act as if I am creating a new claim and it will bring my old one up (which is still doesn't); The list goes on and on. This has been a terrible experience and I still do not have reimbursement. This isn't a TV or an Xbox. This is a cell phone. This is my lifeline for more personal reasons that I will give detail on on a website and I am disgusted with how this is being handled.
