Complaint Review: WALGREENS - HEB - San Antonio Texas

AND I AM IN AUSTIN,TEXAS WHERE THERE ARE A LOT OF HEB AND WALGREENS STORES AND I CAN TELL YOU THAT THEY MAKE MORE TAHN ENOUGH MONEY OFF OF ME WITHOUT ANY SUBLIMINAL SALES TACTICS. I AM TREATED WELL THERE SO I SHOP THERE AND SPEND MONEY THERE AND WE ARE ALL HAPPY.

I don't know where this fellow got his facts from, but HEB is a great company to work for. Most retailers does suggestive selling, even when a person goes to fast food places, they even suggest a pie or something. I have worked for HEB for 13 yrs and never heard of any harassment from anybody about suggestive selling. So please get your info right before making statement like that.

I can't speak for Walgreens but I know HEB. You obviously do not know anything about how HEB treats its emloyees. First of all, suggestive selling is done in every type of retail establishment. That's the point of the business...to sell. The more profitable the company, the better the stability of that company, the employee raises, healthplan and other incentives they offer. Secondly, no one makes 100% profit off of suggestive selling. That's remark is just plain ignorant. Perhaps you do not understand what suggestive selling is. Suggestive selling is offering a customer another item that goes with whatever they are buying. Customer finds something they like, Store makes sell, Everybody's happy. If you don't want it don't buy it. It's great that you know exactly what you want at all times but not everyone does and suggestive selling is a way to help with new ideas or forgotten items. For example, a customer is planning a dinner party and was planning to make a pasta dish. A store employee might suggest garlic bread or a nice wine. Maybe that customer forgot to add those items to their list. Heaven forbid someone suggest Garlic Bread! Third, where on earth are you getting your information about the treatment of employees. Do you work there? If so, then you are aware of the strict policy against any kind of intimidation or threats. And you would also know that there is an open door policy so if speaking to store management does not help, you can call Human Resources (anonymously if it makes you feel better). You can even contact Mr. Butt himself. When a checker sells the WOW item at the registers, it is recorded in the system. Prizes are awarded to the checker with the most sales. This can range from scratch off tickets (awarded to any employee who does something that stands out to management ranging from making your own schedule one week or cash prizes), sometimes there are contests where the prizes are high dollar items such as IPODS, DVD players, etc.... HEB takes pride in great customer service and in treating their employees like family. You have a right to complain if you feel you are being treated unfairly but you do not have the right to be the voice of the employees. Especially when you know so little about what you are talking about.

I can't speak for Walgreens but I know HEB. You obviously do not know anything about how HEB treats its emloyees. First of all, suggestive selling is done in every type of retail establishment. That's the point of the business...to sell. The more profitable the company, the better the stability of that company, the employee raises, healthplan and other incentives they offer. Secondly, no one makes 100% profit off of suggestive selling. That's remark is just plain ignorant. Perhaps you do not understand what suggestive selling is. Suggestive selling is offering a customer another item that goes with whatever they are buying. Customer finds something they like, Store makes sell, Everybody's happy. If you don't want it don't buy it. It's great that you know exactly what you want at all times but not everyone does and suggestive selling is a way to help with new ideas or forgotten items. For example, a customer is planning a dinner party and was planning to make a pasta dish. A store employee might suggest garlic bread or a nice wine. Maybe that customer forgot to add those items to their list. Heaven forbid someone suggest Garlic Bread! Third, where on earth are you getting your information about the treatment of employees. Do you work there? If so, then you are aware of the strict policy against any kind of intimidation or threats. And you would also know that there is an open door policy so if speaking to store management does not help, you can call Human Resources (anonymously if it makes you feel better). You can even contact Mr. Butt himself. When a checker sells the WOW item at the registers, it is recorded in the system. Prizes are awarded to the checker with the most sales. This can range from scratch off tickets (awarded to any employee who does something that stands out to management ranging from making your own schedule one week or cash prizes), sometimes there are contests where the prizes are high dollar items such as IPODS, DVD players, etc.... HEB takes pride in great customer service and in treating their employees like family. You have a right to complain if you feel you are being treated unfairly but you do not have the right to be the voice of the employees. Especially when you know so little about what you are talking about.

I can't speak for Walgreens but I know HEB. You obviously do not know anything about how HEB treats its emloyees. First of all, suggestive selling is done in every type of retail establishment. That's the point of the business...to sell. The more profitable the company, the better the stability of that company, the employee raises, healthplan and other incentives they offer. Secondly, no one makes 100% profit off of suggestive selling. That's remark is just plain ignorant. Perhaps you do not understand what suggestive selling is. Suggestive selling is offering a customer another item that goes with whatever they are buying. Customer finds something they like, Store makes sell, Everybody's happy. If you don't want it don't buy it. It's great that you know exactly what you want at all times but not everyone does and suggestive selling is a way to help with new ideas or forgotten items. For example, a customer is planning a dinner party and was planning to make a pasta dish. A store employee might suggest garlic bread or a nice wine. Maybe that customer forgot to add those items to their list. Heaven forbid someone suggest Garlic Bread! Third, where on earth are you getting your information about the treatment of employees. Do you work there? If so, then you are aware of the strict policy against any kind of intimidation or threats. And you would also know that there is an open door policy so if speaking to store management does not help, you can call Human Resources (anonymously if it makes you feel better). You can even contact Mr. Butt himself. When a checker sells the WOW item at the registers, it is recorded in the system. Prizes are awarded to the checker with the most sales. This can range from scratch off tickets (awarded to any employee who does something that stands out to management ranging from making your own schedule one week or cash prizes), sometimes there are contests where the prizes are high dollar items such as IPODS, DVD players, etc.... HEB takes pride in great customer service and in treating their employees like family. You have a right to complain if you feel you are being treated unfairly but you do not have the right to be the voice of the employees. Especially when you know so little about what you are talking about.

I can't speak for Walgreens but I know HEB. You obviously do not know anything about how HEB treats its emloyees. First of all, suggestive selling is done in every type of retail establishment. That's the point of the business...to sell. The more profitable the company, the better the stability of that company, the employee raises, healthplan and other incentives they offer. Secondly, no one makes 100% profit off of suggestive selling. That's remark is just plain ignorant. Perhaps you do not understand what suggestive selling is. Suggestive selling is offering a customer another item that goes with whatever they are buying. Customer finds something they like, Store makes sell, Everybody's happy. If you don't want it don't buy it. It's great that you know exactly what you want at all times but not everyone does and suggestive selling is a way to help with new ideas or forgotten items. For example, a customer is planning a dinner party and was planning to make a pasta dish. A store employee might suggest garlic bread or a nice wine. Maybe that customer forgot to add those items to their list. Heaven forbid someone suggest Garlic Bread! Third, where on earth are you getting your information about the treatment of employees. Do you work there? If so, then you are aware of the strict policy against any kind of intimidation or threats. And you would also know that there is an open door policy so if speaking to store management does not help, you can call Human Resources (anonymously if it makes you feel better). You can even contact Mr. Butt himself. When a checker sells the WOW item at the registers, it is recorded in the system. Prizes are awarded to the checker with the most sales. This can range from scratch off tickets (awarded to any employee who does something that stands out to management ranging from making your own schedule one week or cash prizes), sometimes there are contests where the prizes are high dollar items such as IPODS, DVD players, etc.... HEB takes pride in great customer service and in treating their employees like family. You have a right to complain if you feel you are being treated unfairly but you do not have the right to be the voice of the employees. Especially when you know so little about what you are talking about.

At my store, the suggestive selling is pretty much optional. I don't know how hard they crack down at other stores, but I've never been asked to buy a sugggestive item at any of the other stores in town when I bought stuff as a regular shopper. (Walgreens) employees do get a small amount. Front end stuff like new candy or food is a nickle or dime per item, cosmetics gets 50 to $5, and photo gets 25 to $3. I've heard of some (non-front end) employees at busier stores getting $100 per paycheck just from suggestive selling.

I worked for walgreens during my time in pharmacy school and I am all to familiar with the practice of suggestive selling. While I can not speak for HEB, there are some things you should be aware of. First and foremost, walgreens is a business. They don't make money by not moving merchandise. Now there is one thing about suggestive selling you may not be aware of, and that is that employees actually get a cut of the sale. Now as a cashier making 7 bucks an hour, adding a quarter per item sold is pretty good. If I were still there as a pharmacist, I woudn't even waste the time, because it wouldnt make a difference for me. But to a cashier its the opportunity to add a couple bucks an hour if you are good at it. I also think that most of them back off pretty quickly when they are told no. It really is meant to be a low pressure sales tactic. Do you wish them to stop trying to make sales? I guess I would have to ask if you get offended when you go to a car dealer and they try to sell you a car?

I worked for walgreens during my time in pharmacy school and I am all to familiar with the practice of suggestive selling. While I can not speak for HEB, there are some things you should be aware of. First and foremost, walgreens is a business. They don't make money by not moving merchandise. Now there is one thing about suggestive selling you may not be aware of, and that is that employees actually get a cut of the sale. Now as a cashier making 7 bucks an hour, adding a quarter per item sold is pretty good. If I were still there as a pharmacist, I woudn't even waste the time, because it wouldnt make a difference for me. But to a cashier its the opportunity to add a couple bucks an hour if you are good at it. I also think that most of them back off pretty quickly when they are told no. It really is meant to be a low pressure sales tactic. Do you wish them to stop trying to make sales? I guess I would have to ask if you get offended when you go to a car dealer and they try to sell you a car?

I worked for walgreens during my time in pharmacy school and I am all to familiar with the practice of suggestive selling. While I can not speak for HEB, there are some things you should be aware of. First and foremost, walgreens is a business. They don't make money by not moving merchandise. Now there is one thing about suggestive selling you may not be aware of, and that is that employees actually get a cut of the sale. Now as a cashier making 7 bucks an hour, adding a quarter per item sold is pretty good. If I were still there as a pharmacist, I woudn't even waste the time, because it wouldnt make a difference for me. But to a cashier its the opportunity to add a couple bucks an hour if you are good at it. I also think that most of them back off pretty quickly when they are told no. It really is meant to be a low pressure sales tactic. Do you wish them to stop trying to make sales? I guess I would have to ask if you get offended when you go to a car dealer and they try to sell you a car?

I worked for walgreens during my time in pharmacy school and I am all to familiar with the practice of suggestive selling. While I can not speak for HEB, there are some things you should be aware of. First and foremost, walgreens is a business. They don't make money by not moving merchandise. Now there is one thing about suggestive selling you may not be aware of, and that is that employees actually get a cut of the sale. Now as a cashier making 7 bucks an hour, adding a quarter per item sold is pretty good. If I were still there as a pharmacist, I woudn't even waste the time, because it wouldnt make a difference for me. But to a cashier its the opportunity to add a couple bucks an hour if you are good at it. I also think that most of them back off pretty quickly when they are told no. It really is meant to be a low pressure sales tactic. Do you wish them to stop trying to make sales? I guess I would have to ask if you get offended when you go to a car dealer and they try to sell you a car?

I don't shop at walgreen's. I do shop at heb every now and then. I don't like their pricing policies, so it's not very often. For example, they will have three different "unit prices" for the same item, of a different weight. Like ketchup, the 24oz item will be by the oz, the 32oz item will be by the pound and the 44oz item will be by the unit. They intentionally put these different prices on to confuse the customer. I have to take MY time to calculate the price per oz for all three items to get a true price per oz. In the old days, the largest container was usually the cheapest. Not anymore. People are soo use to that, that they don't check prices and get ripped off by just grabbing the largest container of a given item. They know this, so they mark it up the highest and MOST people aren't smart enough to figure it out. Last July 4th, my wife sent me out for groceries. We needed chips. heb has the 20oz bag at $1.99, on the very bottom row at foot level and at the very top row, where you have to reach up and grab for them. In between, the 10oz bag was $1.49. So rows 2 throught 8 had the more expensive chips costing 50 percent MORE. How many people are gonna bend over, get on their hands and knees or stand on their tippy toes to get the better buy? Not many! As for "suggestive selling". What salesperson worth a darn doesn't use suggestive selling? The only "suggestive selling" I've encountered at heb is when some kid at the register asks me if I want to buy whatever toothpaste or deodorant or candy bars or whatever they're trying to peddle, at the register, and I say "No thank you" and that's it. That's about the only time they ever have anything else to say to me out of the ordinary. If YOU feel guilty, you have other issues.

""who do not need to be SUGGESTIVELY SOLD TO, or guilt tripped into buying something you don't need. It is so EASY TO HELP. "" I just don't see how Walgreen's or any other retialer could cause me to have a "guilt trip" for not purchasing something. How does this "guilt trip" thing work?